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- Tasks: Lead the operations team and ensure top-notch client service.
- Company: Join a leading independent financial services provider in the UK.
- Benefits: Enjoy a competitive salary, bonus, car allowance, and great perks.
- Why this job: Be part of a dynamic team focused on client retention and business growth.
- Qualifications: 5+ years in client management; leadership experience preferred.
- Other info: Opportunity to influence key business decisions and develop your career.
The predicted salary is between 60000 - 84000 £ per year.
Head of Relationship Management – Invoice Finance
Our client, one of the UK’s leading independent providers of Financial Services to businesses, requires a Head of Relationship Management to join their team in the South of England.
Key Responsibilities:
- Line management responsibility of the operations team, including effective recruitment, performance management, and providing ongoing training and development to ensure the team is fit for purpose.
- Develop and maintain excellent standards of client service through team members to maximise client retention and contract renewals at an acceptable level.
- Develop and maintain appropriate risk and recoveries management, including regular client reviews and input on high-risk client situations and collect-outs.
- Support business development activity and growth of the IF portfolio by underwriting new business, promoting group products and undertaking introducer development.
- Take part in and contribute to team meetings, management meetings and presentations to key stakeholders.
Key Requirements:
- 5 years+ experience in client and portfolio management or similar relevant experience.
- Strong interpersonal skills to build key internal and external relationships.
- Strong analytical skills (financial and other information/credit searches).
- Previous experience in a leadership role is preferred, albeit applications will also be welcomed from those candidates currently working in a senior Relationship Management position.
The successful candidate will be rewarded with a market-leading salary + bonus + car allowance + excellent benefits package.
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Head of Relationship Management – Invoice Finance employer: Business Money Promotions Ltd
Contact Detail:
Business Money Promotions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Relationship Management – Invoice Finance
✨Tip Number 1
Make sure to showcase your leadership experience in previous roles. Highlight specific examples where you successfully managed a team, improved performance, or developed training programs.
✨Tip Number 2
Demonstrate your strong interpersonal skills by preparing for potential role-play scenarios during interviews. Think about how you would handle client relationships and resolve conflicts effectively.
✨Tip Number 3
Familiarize yourself with the latest trends in invoice finance and risk management. Being knowledgeable about the industry will help you stand out as a candidate who is proactive and well-informed.
✨Tip Number 4
Network with professionals in the financial services sector. Attend industry events or connect with people on LinkedIn to gain insights and potentially get referrals for the position.
We think you need these skills to ace Head of Relationship Management – Invoice Finance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client and portfolio management, as well as any leadership roles you've held. Use specific examples that demonstrate your ability to manage teams and develop client relationships.
Craft a Compelling Cover Letter: In your cover letter, emphasize your strong interpersonal and analytical skills. Discuss how your previous experiences align with the key responsibilities of the Head of Relationship Management role and how you can contribute to the company's success.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that showcase your ability to maximize client retention and manage risk effectively. Use metrics where possible to quantify your impact.
Prepare for Interviews: If invited for an interview, be ready to discuss your approach to team management and client service. Prepare examples of how you've handled high-risk situations and contributed to business development in your previous roles.
How to prepare for a job interview at Business Money Promotions Ltd
✨Showcase Your Leadership Experience
Since the role requires line management responsibility, be prepared to discuss your previous leadership experiences. Highlight specific examples where you successfully managed a team, focusing on recruitment, performance management, and training.
✨Demonstrate Client Service Excellence
Prepare to talk about how you've developed and maintained high standards of client service in your past roles. Share instances where your efforts led to increased client retention or successful contract renewals.
✨Highlight Your Analytical Skills
Given the importance of strong analytical skills in this position, be ready to discuss your experience with financial analysis and credit searches. Provide examples of how your analytical insights have influenced decision-making or risk management.
✨Engage in Business Development Discussions
As the role supports business development, think about how you've contributed to growth in previous positions. Be prepared to share strategies you've used for underwriting new business and promoting products, as well as any experience with introducer development.
