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For Companies At a Glance
- Tasks: Support customers, manage orders, and ensure seamless delivery.
- Company: Join Tom Dixon, a leading British design brand known for innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a team that values exceptional customer service and creativity.
- Qualifications: Previous B2B customer service experience and strong communication skills required.
- Other info: We celebrate diversity and encourage all applicants to apply.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Tom Dixon is an iconic British design and manufacturing brand with a commitment to innovation. We design, develop, and sell extraordinary objects and spaces for everyday use, including lighting, furniture, and interiors.
About the Role
As part of our ongoing ambition to deliver a world-class customer experience we are looking for a Customer Success Executive to deliver unparalleled customer service to our partners in wholesale, contract, and distributor customer segment.
You will be responsible for:
- Customers: support a portfolio of customers for your specific geo-regions, maintain a close relationship with them as one of their key contacts. You will work closely with the Sales Manager/s assigned to your area to ensure that we deliver the best experience to our customers and going above and beyond to deliver fast and efficient order flow.
- Order Management: process customer orders daily and coordinating the process from the moment the order is received to the moment it is delivered to your customer. Daily open order management is essential and would play the biggest part of your role, reserving stock against stock available, managing inbound stock allocations against your orders, obtaining and creating export documentation and coordinating shipments for your clients to ensure a seamless order flow.
- Aftersales: responsible for the aftercare aspects of all your orders, handling quality claims, product questions, delivery queries, collections, credits and returns.
- Relationships: it is key to build close partnerships with our internal team such as Sales, Agents, Finance, Planning, Range, and Logistics to achieve maximum fulfilment for your orders.
- Communication: manage and respond to customer queries via calls and emails (Product / Logistics / Aftersales) within agreed KPIs, with enthusiasm and a can-do tone. Liaise with our planning department, warehouse, sales team, and partner freight forwarders.
About the Person
You are a self-starter with previous experience in customer service (B2B) who is driven by delivering exceptional customer experience and business growth. An academic background in a related subject and/or demonstrable experience working for companies operating predominantly in the wholesale or retail space will be advantageous for this role, along with prior sales experience.
You will:
- Have strong priority management and organisational skills – take pride in being organised and methodical with a keen eye for detail.
- Have an exceptional communication style - perfect command of written and spoken English.
- Have a resilient and proactive mindset - thrive on autonomy and ambiguity, and love to proactively create plans and structure their work.
- Have an exceptional work ethic and remain unfazed by customer demands and our rapid pace of work.
- Be proactive from end to end – have the ability to follow up and follow through with high attention to detail, from the moment an order is placed until it is delivered to customers and ensuring the customer is always updated.
- Have a positive attitude - care about our customers and naturally put themselves in their shoes. Take pride in delivering an exceptional service, spotting what needs to get done and go the extra mile for our customers. This, combined with charming disposition, enables them to foster authentic connections and relationships that sustain and deliver.
- Have Competent IT skills - are familiar with all Microsoft Office products and prior experience using Navision would be advantageous.
Our aim is to create a truly extraordinary workplace built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.
Contact Detail:
Tom Dixon Studio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with Tom Dixon's product range and brand ethos. Understanding their design philosophy and the unique selling points of their products will help you engage more effectively with potential customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the B2B customer service community. Attend industry events or join relevant online forums to connect with professionals who can provide insights into best practices and expectations for a Customer Success Executive in a design-focused company.
✨Tip Number 3
Prepare to showcase your organisational skills by developing a mock order management process. This could involve creating a flowchart or a checklist that outlines how you would handle customer orders from receipt to delivery, highlighting your attention to detail and proactive approach.
✨Tip Number 4
Demonstrate your communication skills by practising responses to common customer queries related to product logistics and aftersales. Being able to articulate clear and concise answers will show your readiness to manage customer relationships effectively.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in B2B environments. Emphasise any roles where you managed customer relationships or order processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences. Mention specific examples from your past roles that demonstrate your ability to manage orders and handle customer queries effectively.
Showcase Communication Skills: Since the role requires excellent communication, ensure your application reflects your strong command of written English. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in previous positions.
Highlight Organisational Skills: Given the importance of order management and prioritisation in this role, provide examples in your application that showcase your organisational skills and attention to detail. This could include managing multiple tasks or projects simultaneously.
How to prepare for a job interview at Tom Dixon Studio
✨Showcase Your Customer Service Skills
As a Customer Success Executive, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your problem-solving skills and proactive approach.
✨Demonstrate Organisational Skills
This role requires strong priority management and organisational skills. Be ready to discuss how you manage multiple tasks and ensure timely order processing. Consider sharing specific tools or methods you use to stay organised.
✨Communicate Effectively
Exceptional communication is key in this position. Practice articulating your thoughts clearly and confidently. You might want to prepare for potential questions about handling customer queries and maintaining relationships with internal teams.
✨Exhibit a Positive Attitude
A positive mindset can set you apart. During the interview, convey your enthusiasm for the role and your commitment to customer satisfaction. Share instances where your positive attitude helped resolve a challenging situation.
