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For Companies At a Glance
- Tasks: Coordinate new tenancies and renewals, ensuring a smooth customer journey.
- Company: Join a dynamic property management team focused on exceptional service.
- Benefits: Enjoy flexible hours, gym access, discounts, and a bonus scheme.
- Why this job: Be part of a supportive culture with opportunities for growth and development.
- Qualifications: Experience in tenancy progression or administration is essential.
- Other info: This is a 12-month maternity cover role with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
As a Tenancy Progression Coordinator, you will be responsible for ensuring a smooth and efficient process for new tenancies, renewals and licenses. You will liaise with prospective and existing residents, ensuring all administrative and compliance aspects are managed effectively. Your role is pivotal in delivering an outstanding customer journey from reservation to finalisation of contracts.
We're looking for someone with experience within tenancy regulation, writing tenancy agreements, right-to-rent checks and tenancy compliance.
Key Responsibilities:- Ability to manage workload to deliver end to end customer journey across AST and Serviced Apartment (SA) business
- To manage workload and deliver administration for commercial licenses across all leasable space across the Estate
- Excellent people skills with clear ability to communicate, delivering excellent service ensuring a frictionless journey
- Excellent team working skills flexing to the business needs
- Possess excellent customer service skills with ability to handle customer rental queries
- Work with external partners to deliver referencing process
- Work with the Tenancy Progression Team Leader to ensure all processes are completed ensuring business risk is mitigated
- To raise any compliance issues with the Team Lead to mitigate business risk
- Work within relevant deposit schemes to ensure all deposits are registered appropriately
- Follow up with all administrative tasks as required
- Complete all office duties as required
- Provide references for residents as required
- Awareness of legal and legislative requirements in relation to the industry
- Carry out apartment walks to ensure standards are met that support the Lease up of DSQ
- Use RealPage software to carry out the tenancy administration process for the AST business
- Serve as the point of contact for residents and customers through the tenancy progression journey
- Work with the Reception team to provide expertise for all tenancy related queries
- Work with the Reception team to deliver the correct RTR process and ensure move in’s are completed
- Manage all TDS certificates
- Ensure detailed notes are kept on RealPage to reflect tenancy administration and mitigate business risk
- Support the Leasing Team with all tenancy related administrative duties as required
- Support the Corporate Housing Operations Role with all Serviced Apartment paperwork and operations as required
- Deliver Business performance against AST and SA generation
- Deliver workflow of administrative functions that is aligned to manpower and supports best in class customer journey.
- Provide same day turn around on all rental queries to ensure delivery of customer journey
- Experience in a Tenancy Progression, Administration or similar role within a BTR/Property industry
- Strong knowledge of tenancy regulations, right-to-rent checks and compliance requirements.
- Excellent IT skills with experience of PMS
- Microsoft skills
- Excellent organisational skills with the ability to multitask and manage deadlines effectively.
- Strong attention to detail and accuracy in documentation.
- Excellent communication and interpersonal skills, including a proactive and customer-focused approach.
- Flexible working hours to include evenings and weekends if required.
- Holiday entitlement that increases with length of service
- Birthday day off
- Bonus Scheme
- Free access to on-site gym
- Discount to on-site hairdressers
- Discount for Calmer Clinics (physiotherapy, osteopathy services and more)
- Employee wellbeing programme
- Pension scheme
- Private Medical Health Cover
- Paid Sick Leave – applies after successful completion of probation
- Life assurance scheme
- Interest free season ticket loan
- Cycle 2 Work Scheme
- Various social events
- Opportunities for learning & development
Tenancy Progression Coordinator (MAT Cover | 12 Months) employer: Dolphin Square
Contact Detail:
Dolphin Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Progression Coordinator (MAT Cover | 12 Months)
✨Tip Number 1
Familiarise yourself with tenancy regulations and compliance requirements. Understanding the legal aspects of tenancy agreements and right-to-rent checks will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the property industry. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the Tenancy Progression Coordinator role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. Being able to articulate your approach to delivering excellent service will set you apart from other candidates.
✨Tip Number 4
Get comfortable with RealPage software or similar property management systems. If you have experience with these tools, highlight it; if not, consider taking a short course to familiarise yourself with their functionalities before applying.
We think you need these skills to ace Tenancy Progression Coordinator (MAT Cover | 12 Months)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tenancy progression, administration, and compliance. Use specific examples that demonstrate your knowledge of tenancy regulations and your ability to manage customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the property industry. Mention your experience with right-to-rent checks and how you can contribute to delivering an outstanding customer journey.
Highlight Key Skills: In your application, emphasise your excellent communication and interpersonal skills. Provide examples of how you've successfully managed workloads and delivered exceptional customer service in previous roles.
Showcase Attention to Detail: Since the role requires strong attention to detail, include examples in your application where your accuracy in documentation and organisational skills have positively impacted your work or team.
How to prepare for a job interview at Dolphin Square
✨Showcase Your Knowledge of Tenancy Regulations
Make sure to brush up on tenancy regulations, right-to-rent checks, and compliance requirements before the interview. Being able to discuss these topics confidently will demonstrate your expertise and suitability for the role.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. This position requires strong interpersonal skills, so be ready to share specific instances where you handled customer queries effectively.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple tasks and deadlines, think of ways to illustrate your organisational abilities. Discuss any tools or methods you use to stay organised and ensure a smooth workflow.
✨Familiarise Yourself with RealPage Software
If you have experience with property management software like RealPage, mention it during the interview. If not, take some time to learn about it, as familiarity with the software can give you an edge over other candidates.
