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- Tasks: Provide IT support and break-fix solutions in a hospital setting.
- Company: Join a company driving digital transformation for top organizations worldwide.
- Benefits: Enjoy a diverse, flexible work environment with full training provided.
- Why this job: Make a real impact in healthcare while developing your IT skills.
- Qualifications: Strong IT support skills in an MS Windows environment; customer service experience is a plus.
- Other info: Initial training at Worcester Royal Hospital before moving to Alexandra Hospital.
Tech Bar; MS Windows Environment; Diagnosing issues & break-fix solutions
Mon – Fri – 9am – 5:30pmTo start ASAP- Contract Role £19 – £24.18 per hour8am – 5pmYour new company Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world’s greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams to provide high quality, scalable expertise and support across a wide range of customers in the UK.
They are a company where people matter. They are diverse, flexible and open.
Your new roleJob DescriptionMDS Techbar Engineer Description/Skills :A non-mobile, customer-facing role working at the Alexandra Hospital Techbar in Redditch, providing a walk-up service for customers. Must have excellent interpersonal skills, with strong IT Support skills for an MS Windows environment. The role includes diagnosing issues and providing break/fix solutions. Will also be required to provide floorwalking services around the hospital, including the ITU and Accident and Emergency Ward.
Role Title: Tech Bar Engineer Job Description:A site-based customer-facing role working on the Alexandra Hospital Tech Bar, providing a walk-up service to a range of users from Nurses to Senior Consultants within the NHS. You will also be required to provide floorwalking services around the hospital, working a shared shift to cover the service hours of 08:00 – 17:00. Candidates must be enthusiastic and hold customer service in high regard. You must be keen to learn and support a busy and challenging environment. Previous NHS experience is desirable, but not essential. Skills: The successful candidate must have excellent interpersonal skills, be able to engage well with users as well as be able to work on your own and within a team. Requirement for strong IT Support skills for an MS Windows environment. The role includes diagnosing issues and providing break/fix solutions. Must have good admin skills also. Full training will be provided for all client systems. The candidate must be willing to be initially trained at the Worcester Royal hospital prior to moving across to Alexandra hospital.
What you’ll get in return Well-established onsite working environmentsDiverse and Inclusive teamHigh ethos and purpose-driven organisationOpportunity to contract for a reputable and growing organisation.
What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Senior IT Engineer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies and tools used in an MS Windows environment. This will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight any previous experience you have in customer-facing roles, especially within healthcare settings like the NHS. Being able to relate your past experiences to the demands of this position can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Show enthusiasm for learning and adapting to new systems. Since full training will be provided, expressing a willingness to learn and grow within the role can make a positive impression on the hiring team.
We think you need these skills to ace Senior IT Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior IT Engineer position. Understand the key responsibilities, such as providing break/fix solutions and working in a customer-facing role at the Tech Bar.
Highlight Relevant Skills: In your CV and cover letter, emphasize your strong IT support skills, particularly in an MS Windows environment. Mention any experience you have with diagnosing issues and providing solutions, as well as your interpersonal skills.
Show Enthusiasm for Customer Service: Since the role requires excellent customer service skills, make sure to convey your enthusiasm for helping users. Provide examples of how you've successfully engaged with customers in previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of the company. Highlight your willingness to learn and adapt, especially in a busy and challenging environment like the NHS.
How to prepare for a job interview at Hays
✨Show Your Interpersonal Skills
Since this role is customer-facing, it's crucial to demonstrate your excellent interpersonal skills during the interview. Be prepared to share examples of how you've successfully engaged with users in previous roles, especially in high-pressure environments like hospitals.
✨Highlight Your IT Support Experience
Make sure to discuss your experience with IT support in an MS Windows environment. Be ready to explain specific issues you've diagnosed and the break/fix solutions you've implemented. This will show your technical competence and problem-solving abilities.
✨Emphasize Your Willingness to Learn
The company values candidates who are eager to learn and adapt. Express your enthusiasm for training opportunities and your commitment to supporting a busy environment. Mention any relevant training or certifications you have completed.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a hospital setting. Think about potential challenges you might face and how you would approach them, particularly in terms of providing support to diverse users from nurses to senior consultants.
