Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Shape and maintain the Service Management roadmap while leading core processes.
- Company: Join a mission-driven company focused on simplifying financial decision-making for everyone.
- Benefits: Enjoy hybrid working, generous holidays, private healthcare, and personal development opportunities.
- Why this job: Be part of a creative, inclusive culture that values your unique skills and ideas.
- Qualifications: Experience in IT Operations or Service Management with strong analytical and communication skills.
- Other info: Opportunity to coach others and drive your own career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day.
It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves!
We change lives by making it simple to switch and save money and that’s why good things happen when you meerkat.
We’d love you to be part of our journey.
As the Senior Service Delivery Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to our customers. Ensuring our processes are meeting and continue to meet the needs of the business by applying a principle of \’value first\’ as part of a regular review cycle. You will analyze data, identify trends, provide insight to key stakeholders in order to drive improvement.
Everyone is welcome.
We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every turn. We are an inclusive workplace and our employees are comfortable bringing their authentic, whole selves to work. Everyone is welcome. Be you.
This means we’re excited to hear from people with a range of skills, experiences and ideas. We don’t expect you to tick all the boxes, but would love to hear what makes you great for this role.
What you’ll be doing
• Play a key role in shaping, delivering and maintaining the Service Management roadmap in line with business needs and strategic goals
• Lead the definition, documentation and adoption of core Service Management processes, including Incident, Problem, Change and Release Management
• Champion a culture of continual service improvement, recommending and implementing changes to drive efficiency, resilience, and reliability
• Provide expert guidance and support during major incidents, including senior stakeholder liaison and company-wide communications
• Coach and mentor the Service Management Analysts, supporting their professional development
• Own the generation of monthly service reports, including insightful trend and performance analysis
• Help increase process maturity across the organisation by educating and engaging stakeholders
• Support out-of-hours incident management on a rota basis
What we’d like to see from you
• Strong experience working in IT Operations or a Service Management function
• Proven experience with ITIL-aligned processes, particularly Incident, Problem, Change and Release Management
• A natural collaborator with excellent stakeholder management and communication skills
• Analytical mindset with the ability to turn data into meaningful insights and actions
• Confidence in coaching others and promoting best practices
• ITIL Foundation (or higher) certification preferred
There’s something for everyone.
We’re a place of opportunity. You’ll have the tools and autonomy to drive your own career, supported by a team of amazingly talented people.
And then there’s our benefits. For us, it’s not just about a competitive salary and hybrid working, we care about what matters to you. From a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing and CSR days, we’ve pretty much got you covered!
#LI-HL1
#J-18808-Ljbffr
Service Management Analyst employer: Compare the Market
Contact Detail:
Compare the Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Analyst
✨Tip Number 1
Familiarise yourself with ITIL processes, especially Incident, Problem, Change, and Release Management. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've turned data into actionable insights in previous roles. This will highlight your ability to drive improvements, which is crucial for the Service Management Analyst position.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your experience in coaching and mentoring others. The role requires you to support the professional development of Service Management Analysts, so having concrete examples ready will set you apart from other candidates.
We think you need these skills to ace Service Management Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with their needs, especially in IT Operations and Service Management.
Highlight Relevant Experience: Emphasise your experience with ITIL-aligned processes, particularly in Incident, Problem, Change, and Release Management. Use specific examples from your past roles to demonstrate your expertise and how you can contribute to their mission.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples of how you've turned data into actionable insights in previous positions. This will show that you can provide valuable analysis and support decision-making.
Personalise Your Application: Make sure to express your enthusiasm for the company’s culture of creativity and inclusivity. Share what makes you unique and how you can bring your authentic self to the role, as they value diverse experiences and ideas.
How to prepare for a job interview at Compare the Market
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. Since they emphasise creativity and inclusivity, think about how your own experiences align with these principles and be ready to share examples.
✨Showcase Your Analytical Skills
As a Service Management Analyst, you'll need to demonstrate your analytical mindset. Prepare to discuss specific instances where you've turned data into actionable insights, particularly in relation to ITIL processes like Incident or Change Management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities during major incidents. Think of scenarios where you provided expert guidance or communicated effectively with stakeholders, and be ready to explain your thought process.
✨Highlight Your Coaching Experience
Since the role involves mentoring other analysts, be prepared to discuss your coaching style and any previous experiences where you've successfully guided others. This will show your ability to promote best practices within the team.
