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- Tasks: Lead a team supporting internal communication platforms and ensure operational efficiency.
- Company: Join a dynamic organisation focused on enhancing employee communication and support.
- Benefits: Enjoy a hybrid work model with flexibility and a competitive contract.
- Why this job: Make a real impact in user support while working in a collaborative environment.
- Qualifications: Experience in managing support functions or infrastructure teams is essential.
- Other info: This is a 6-month contract role requiring SC clearance, with an ASAP start.
The predicted salary is between 48000 - 72000 £ per year.
User Support Team Manager looking to run a team that supports the client's internal platform for employee communication. Additionally, you will have to determine whether the right operations are in place.
Requirements:
- Ran either support functions or infrastructure teams
- Be able to report to senior people
- Security Clearance needed
Contract: 6 months
START: ASAP
Location: hybrid (Tues, Wed, Thurs on-site) near Crystal Palace
Interview process: 1 stage
Contact Detail:
Opus Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Management
✨Tip Number 1
Make sure to highlight your experience in managing support functions or infrastructure teams during any networking opportunities. This will help you connect with others in the industry who can vouch for your skills.
✨Tip Number 2
Familiarise yourself with the specific internal platform used by the client for employee communication. Understanding its features and challenges can give you an edge in discussions and interviews.
✨Tip Number 3
Since security clearance is required, ensure that you have all necessary documentation ready. Being prepared can speed up the process and show your commitment to the role.
✨Tip Number 4
Network with current or former employees of the company, especially those in similar roles. They can provide insights into the team dynamics and expectations, which can be invaluable during your interview.
We think you need these skills to ace Head of Service Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing support functions or infrastructure teams. Emphasise any relevant achievements and skills that align with the requirements of the Head of User Support role.
Highlight Security Clearance: Since security clearance is a requirement, clearly state your current status regarding SC clearance in your application. If you have previously held this clearance, mention it to strengthen your application.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led teams in the past. Focus on your ability to report to senior management and how you've implemented effective operations within your teams.
Express Enthusiasm for the Role: In your cover letter or application message, convey your excitement about the opportunity to lead the User Support Team. Mention your understanding of the importance of employee communication and how you can contribute to enhancing the client's internal platform.
How to prepare for a job interview at Opus Recruitment Solutions
✨Understand the Role
Make sure you have a clear understanding of what the Head of Service Management role entails. Familiarise yourself with the responsibilities, especially around managing user support teams and ensuring operational efficiency.
✨Highlight Relevant Experience
Prepare to discuss your previous experience in running support functions or infrastructure teams. Be ready to provide specific examples of how you've successfully managed teams and improved service delivery.
✨Demonstrate Leadership Skills
As this is a senior position, showcase your leadership abilities. Talk about how you've motivated teams, handled conflicts, and reported to senior management in past roles.
✨Prepare for Security Clearance Questions
Since SC clearance is required, be prepared to discuss your background and any relevant security checks. Understand the importance of this clearance in relation to the role and be honest about your history.
