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- Tasks: Lead and inspire teams to deliver top-notch managed services and achieve performance goals.
- Company: Thrive is a cutting-edge tech provider specialising in Cyber Security and Managed Services.
- Benefits: Enjoy a dynamic work culture, career development opportunities, and a supportive team environment.
- Why this job: Join a vibrant team that values passion, skill development, and a work hard, play hard ethos.
- Qualifications: 7-10 years of management experience in IT; strong communication and project management skills required.
- Other info: This is a full-time executive role based in London, perfect for ambitious leaders.
The predicted salary is between 43200 - 72000 £ per year.
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Summary
The Regional Vice President of Operations (RVP) is primarily responsible for overseeing the day-to-day operational functions of Thrive managed services delivery process and senior engineering within the specified region. The role includes direct supervisory management of Thrive’s Senior Engineering teams in the UK. The RVP is responsible for ensuring that the regional service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive’s managed services products and service level agreements for managed services clients.
Primary Responsibilities
- Motivate and coach both management and individual contributors within service delivery region.
- Ensure that the service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive’s managed services products and service level agreements for managed services clients.
- Maintain daily, weekly and long term work plan to ensure that goals are met and improvement is made when possible.
- Oversee inbound client support calls for specific managed service products and for specific high profile managed service clients when necessary.
- Conduct annual performance appraisals for Regional Service Delivery and Senior Engineering Directors.
- Manage on-going audit of managed services platforms to ensure clients configuration meets specification of Thrive standards.
- Uphold procedural requirements around prioritization, communication, documentation, escalations, etc.
- Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management.
- Identify and improve inefficient processes and functions.
- Work seamlessly with Thrive’s account management teams to ensure highest levels of client satisfaction are met with clear identification of opportunities to improve technical services/support.
- Serve as escalation point for service delivery issues.
- Ability to adjust priorities and balance responsibilities in a fast-paced environment.
- Interact with all Remote and Field Support teams to provide efficient and positive workflows.
Qualifications
- Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience.
- 7-10 years of managerial experience; managed services experience essential.
- Technical subject matter expert on MSP products as they relate to Thrive’s service catalog.
- Experience managing complex projects, clients, partners, and organizations.
- ITIL certification and practice preferred.
- Proven experience managing remote resources and large teams.
- Strong written and verbal communication skills.
Seniority level: Executive
Employment type: Full-time
Job function: Management and Manufacturing
Industries: IT Services and IT Consulting
Contact Detail:
Thrive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Vice President of Operations
✨Tip Number 1
Familiarise yourself with Thrive's core values and services. Understanding their focus on Cyber Security, Hybrid Cloud, and Managed Services will help you align your experience and skills with what they are looking for in a Regional Vice President of Operations.
✨Tip Number 2
Network with current or former employees of Thrive. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing remote teams and complex projects. Highlight specific examples where you've successfully improved service delivery or client satisfaction, as these are key responsibilities of the role.
✨Tip Number 4
Showcase your leadership style and how it aligns with Thrive's 'work hard, play hard' environment. Be ready to explain how you motivate teams and drive performance, as this will resonate well with their corporate culture.
We think you need these skills to ace Regional Vice President of Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Regional Vice President of Operations. Highlight your relevant experience in managing operations and teams, especially in managed services.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with Thrive's requirements. Emphasise your managerial experience, technical expertise in MSP products, and any relevant certifications like ITIL.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've motivated teams, improved processes, and achieved performance metrics in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are formatted professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Thrive
✨Understand Thrive's Culture
Before your interview, take some time to research Thrive's corporate culture and values. They are looking for individuals who see their job as a career and are passionate about developing skills. Be prepared to discuss how your personal values align with theirs.
✨Showcase Your Leadership Experience
As a Regional Vice President of Operations, you'll need to demonstrate strong managerial skills. Prepare examples from your past experiences where you've successfully led teams, motivated staff, and achieved performance metrics. Highlight your ability to manage remote resources and large teams.
✨Be Ready for Technical Questions
Given the technical nature of the role, brush up on your knowledge of managed services and ITIL practices. Be prepared to answer questions about specific MSP products and how they relate to Thrive’s service catalog. This will show that you are a subject matter expert.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Think of situations where you've had to adjust priorities or improve inefficient processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
