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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver top-notch managed services and achieve performance goals.
- Company: Thrive is a cutting-edge tech provider specialising in Cyber Security and Managed Services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth, training, and career development.
- Why this job: Join a culture that values passion, skill development, and making a real impact in tech.
- Qualifications: Bachelor’s degree preferred; 7-10 years of managerial experience in managed services required.
- Other info: Ideal for those who thrive in fast-paced settings and love tackling challenges head-on.
The predicted salary is between 43200 - 72000 £ per year.
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Summary
The Regional Vice President of Operations (RVP) is primarily responsible for overseeing the day-to-day operational functions of Thrive managed services delivery process and senior engineering within the specified region. The role includes direct supervisory management of Thrive’s Senior Engineering teams in the UK. The RVP is responsible for ensuring that the regional service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive’s managed services products and service level agreements for managed services clients.
Primary Responsibilities
- Motivate and coach both management and individual contributors within service delivery region.
- Ensure that the service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive’s managed services products and service level agreements for managed services clients.
- Maintain daily, weekly and long term work plan to ensure that goals are met and improvement is made when possible.
- Oversee inbound client support calls for specific managed service products and for specific high profile managed service clients when necessary.
- Conduct annual performance appraisals for Regional Service Delivery and Senior Engineering Directors.
- Manage on-going audit of managed services platforms to ensure clients configuration meets specification of Thrive standards.
- Uphold procedural requirements around prioritization, communication, documentation, escalations, etc.
- Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management.
- Identify and improve inefficient processes and functions.
- Work seamlessly with Thrive’s account management teams to ensure highest levels of client satisfaction are met with clear identification of opportunities to improve technical services/support.
- Serve as escalation point for service delivery issues.
- Ability to adjust priorities and balance responsibilities in a fast-paced environment.
- Interact with all Remote and Field Support teams to provide efficient and positive workflows.
Qualifications
- Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience.
- 7-10 years of managerial experience; managed services experience essential.
- Technical subject matter expert on MSP products as they relate to Thrive’s service catalog.
- Experience managing complex projects, clients, partners, and organizations.
- ITIL certification and practice preferred.
- Proven experience managing remote resources and large teams.
- Strong written and verbal communication skills.
Regional Vice President of Operations employer: Thrive
Contact Detail:
Thrive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Vice President of Operations
✨Tip Number 1
Network with professionals in the managed services and IT sectors. Attend industry events, webinars, or local meetups to connect with individuals who may have insights into Thrive's culture and operations.
✨Tip Number 2
Research Thrive’s current projects and initiatives in Cyber Security and Hybrid Cloud. Understanding their recent developments will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare to discuss your experience in managing remote teams and complex projects. Be ready to share specific examples of how you've motivated teams and improved service delivery in previous roles.
✨Tip Number 4
Familiarise yourself with ITIL practices and be prepared to discuss how you’ve applied these principles in your past work. This knowledge will be crucial in demonstrating your fit for the RVP role at Thrive.
We think you need these skills to ace Regional Vice President of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managed services and operations management. Emphasise your managerial experience and any specific achievements that align with the responsibilities of the Regional Vice President of Operations role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your background in IT and experience with service delivery can contribute to Thrive's goals. Be sure to mention your understanding of their corporate culture and how you fit into it.
Highlight Leadership Skills: In your application, focus on your leadership and coaching abilities. Provide examples of how you've motivated teams and improved performance metrics in previous roles, as these are crucial for the RVP position.
Showcase Technical Expertise: Since the role requires a strong technical background, ensure you detail your knowledge of MSP products and any relevant certifications, such as ITIL. This will demonstrate your capability to manage complex projects and lead technical teams effectively.
How to prepare for a job interview at Thrive
✨Showcase Your Leadership Skills
As a Regional Vice President of Operations, you'll need to demonstrate your ability to motivate and coach teams. Prepare examples from your past experiences where you've successfully led teams, improved performance metrics, or resolved conflicts.
✨Understand Thrive's Service Delivery Model
Familiarise yourself with Thrive's managed services products and service level agreements. Be ready to discuss how you would ensure that the service delivery team meets these performance metrics and how you can contribute to improving client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you've had to adjust priorities or manage multiple responsibilities, and be prepared to explain your thought process and outcomes.
✨Demonstrate Your Technical Expertise
Since the role requires a strong understanding of MSP products, brush up on relevant technical knowledge. Be prepared to discuss how your expertise can help Thrive enhance its service offerings and address client needs effectively.
