Debt Recovery Officer

We are seeking a motivated and resilient Debt Recovery Officer to maximise rental income and reduce arrears across our housing portfolio. You will work closely with residents to prevent debt escalation, provide support and advice, and take appropriate recovery action in line with housing legislation and organisational policies. Key Responsibilities Manage rent arrears cases across a range of tenures Contact residents by phone, email, letter, and home visits to recover outstanding debt Negotiate and agree affordable repayment plans Carry out income and expenditure assessments Prevent arrears escalation through early intervention and tenancy support Prepare cases for legal action, including Notices, PCOL claims, and court documentation Represent the organisation at court where required Signpost residents to welfare benefits, debt advice, and support services Maintain accurate records using housing management systems Ensure compliance with relevant legislation, policies, and pre-action protocols About You Experience in housing income, rent arrears, or debt recovery Knowledge of housing law, arrears recovery processes, and court procedures Strong negotiation, communication, and problem-solving skills Ability to manage a caseload and work to performance targets Confident dealing with challenging and sensitive situations Good IT skills and experience using case management systems If you have the relevant skills then apply today!