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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible scheduling, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a difference.
- Qualifications: No specific qualifications required; just bring your confidence and communication skills!
- Other info: Start date is January 13, 2025, with full-time hours and potential for home working.
The predicted salary is between 23504 - 24064 £ per year.
<p></p><b></b><p><b>Where: </b>EE Lancaster Contact Centre</p><p><b>Salary: £23,504 (£12.05 p/h) </b>rising to <b>£24,064 (£12.34 p/h) </b>at 8 months in role, plus <b>uncapped commission! </b></p><p><b>Start Date:</b> 13th January 2025</p><p><b>Full Time: </b>37.5 hours per week </p><b></b><p>If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. </p><p> </p><p>We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster? </p><p> </p><p>We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. </p><b></b><p><b>What’s in it for you?</b></p><ul><li>A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.</li><li>Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us</li><li>Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly</li></ul><ul><li>Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family</li></ul><ul><li>Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year</li><li>Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want</li><li>Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts</li><li>Volunteering days, so you can give back to your local community</li><li>Optional Private Healthcare and Dental, to protect you and your family</li></ul><p> </p><p>On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? </p><p></p>
EE | Call Center Operator - Uncapped Commission | lancaster employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE | Call Center Operator - Uncapped Commission | lancaster
✨Tip Number 1
Familiarize yourself with EE's products and services. Understanding what you’ll be discussing with customers will help you feel more confident during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers, being able to articulate your thoughts clearly and engagingly will set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in customer service or sales, even if it’s informal. Sharing relatable stories about how you've successfully interacted with people can demonstrate your suitability for the role.
✨Tip Number 4
Show enthusiasm for the flexible working options offered by EE. Discussing how you value work-life balance can resonate well with the hiring team and align with their company culture.
We think you need these skills to ace EE | Call Center Operator - Uncapped Commission | lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Call Center Operator. Emphasize your communication skills, ability to build relationships, and any previous sales or customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you are interested in working for EE and how your life experiences have prepared you for this position.
Showcase Transferable Skills: In your application, highlight any transferable skills you possess, such as negotiation, problem-solving, and adaptability. These are crucial for success in a sales advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Operator, strong communication is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to demonstrate your ability to engage with customers and build rapport.
✨Understand EE's Products and Services
Familiarize yourself with EE's offerings before the interview. This will help you discuss how you can enhance customers' digital lives and show that you're genuinely interested in the company and its mission.
✨Highlight Your Transferable Skills
Think about your past experiences, whether personal or professional, that showcase your ability to handle conversations, negotiate, and solve problems. Share specific examples that illustrate these skills during the interview.
✨Emphasize Flexibility and Adaptability
EE values flexibility, so be ready to discuss how you can adapt to different situations. Share examples of how you've managed your time effectively or adjusted to changing circumstances in previous roles.
