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- Tasks: Lead transformation plans for Modern Airline Retailing and unlock business value.
- Company: Join a dynamic team at British Airways, shaping the future of airline retailing.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be at the forefront of innovation in airline retailing and make a real impact.
- Qualifications: Passion for airline transformation, strong problem-solving skills, and experience in Change Management required.
- Other info: Opportunity to coach and mentor a team while navigating complex stakeholder relationships.
The predicted salary is between 54000 - 84000 £ per year.
Join our dynamic Commercial team as Offer & Order Transformation Manager, leading the way in Modern Airline Retailing. This pivotal role is responsible for shaping the airline’s business transformation plan, defining the changes required to BA’s business capabilities and processes to transition into the future of airline retailing.
What You’ll Do:
- Lead a team that defines the transformation plan for Modern Airline Retailing, ensuring business value is unlocked as quickly as possible.
- Work closely with key commercial decision-makers to document the current and future state business capabilities.
- Ensure that the transformation plan spans across all materially affected areas, including products, propositions, services, channels, and the removal of legacy artefacts.
- Collaborate with stakeholders across BA’s business units to map out a viable transition plan, identifying the changes needed by impacted departments for a successful transition to 100% Offer & Orders.
- Work iteratively with BA/Amadeus Nevio solutioning teams and Lead Architects to align the business transition with the technology transformation roadmap.
- Anticipate dependencies and challenges, leveraging expertise in airline commercial systems to steer strategic conversations between business and technical teams.
- Design and implement a framework for stakeholder engagement, ensuring a structured and efficient approach to transformation.
- Develop a decision-making framework to facilitate the approval of key business changes at senior levels.
- Identify interdependencies between business and technology transitions, ensuring alignment within the logical architecture and development roadmap.
- Coach and mentor your team, fostering an environment of continuous learning and strong stakeholder management.
What You’ll Bring to us:
- Passion for airline retailing transformation and the ability to challenge the status quo with innovative, out-of-the-box ideas.
- Exceptional stakeholder management and the ability to navigate complex relationships.
- Strong problem-solving skills and a mission-driven, proactive approach.
- Ability to lead teams through ambiguity, ensuring strategic focus while maintaining hands-on delivery where required.
- A structured and data-driven mindset, with a commitment to delivering measurable outcomes.
Your Experience:
- Expertise in airline commercial infrastructure, including PSS and PSS-dependent systems.
- Experience within an airline or airline technology provider.
- Familiarity with modern airline retailing, Revenue Management techniques, and airline distribution principles.
- Strong and evidenced background in complex Change Management, delivering substantial commercial and customer-focused transformations.
- Experience leading Agile teams and managing complex, cross-functional projects.
Business Transformation Manager employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Transformation Manager
✨Tip Number 1
Network with professionals in the airline industry, especially those involved in business transformation and retailing. Attend industry events or webinars to connect with key players and gain insights into current trends and challenges.
✨Tip Number 2
Familiarise yourself with the latest technologies and methodologies used in airline retailing transformation. Understanding tools like PSS and Agile frameworks will help you speak the same language as the team and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed change in complex environments. Highlight your problem-solving skills and ability to lead teams through ambiguity, as these are crucial for the Business Transformation Manager role.
✨Tip Number 4
Showcase your stakeholder management experience by preparing anecdotes that illustrate your ability to navigate complex relationships. This will be vital in demonstrating your fit for a role that requires collaboration across various departments.
We think you need these skills to ace Business Transformation Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Business Transformation Manager position. Tailor your application to highlight how your skills and experiences align with the specific needs of the role.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in airline commercial infrastructure and change management. Use quantifiable achievements to demonstrate your impact in previous roles, particularly in areas related to airline retailing transformation.
Write a Strong Cover Letter: In your cover letter, express your passion for airline retailing transformation and provide examples of how you've successfully navigated complex stakeholder relationships. Highlight your problem-solving skills and your ability to lead teams through ambiguity.
Proofread and Edit: Before submitting your application, take the time to proofread and edit your documents. Ensure there are no grammatical errors or typos, as these can detract from your professionalism and attention to detail.
How to prepare for a job interview at DiverseJobsMatter
✨Understand the Airline Retailing Landscape
Familiarise yourself with the latest trends and innovations in airline retailing. Be prepared to discuss how these changes can impact business transformation and how you can contribute to shaping the future of airline retailing.
✨Showcase Your Stakeholder Management Skills
Prepare examples that demonstrate your ability to manage complex relationships and engage stakeholders effectively. Highlight specific instances where you've navigated challenges and achieved buy-in from key decision-makers.
✨Emphasise Your Change Management Experience
Be ready to discuss your background in leading substantial transformations. Share specific projects where you successfully implemented change, focusing on the outcomes and how you overcame obstacles along the way.
✨Demonstrate a Data-Driven Mindset
Prepare to discuss how you use data to inform decision-making and measure success. Provide examples of how you've applied a structured approach to problem-solving and delivered measurable outcomes in previous roles.
