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- Tasks: Lead exciting marketing campaigns to boost customer loyalty and engagement.
- Company: Join Vodafone, a global leader in tech communications, committed to innovation and inclusion.
- Benefits: Enjoy flexible hybrid working, competitive salary, bonuses, and tailored employee benefits.
- Why this job: Be part of a dynamic team that values creativity and customer experience in a supportive culture.
- Qualifications: Marketing experience with a flair for creative and analytical thinking is essential.
- Other info: We encourage applications from individuals with disabilities and offer an inclusive workplace.
The predicted salary is between 28800 - 42000 £ per year.
Location: London Speechmark + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Mon to Fri
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you'll do
- Deliver world-class marketing communications to Vodafone customers driving engagement and customer loyalty.
- Develop and champion a lifecycle marketing strategy for VeryMe Rewards, ensuring all communications are relevant, timely and build customer love and affinity with the loyalty programme.
- Production and execution of marketing messages across various channels (SMS, MMS, e-mail, push notification, DM).
- Ensure all marketing activity reflects our brand strategy and tone of voice and that all communications are legally compliant and drive a positive response.
- Track and report on the impact of all marketing communications making clear recommendations on how we can further increase brand appreciation and customer engagement.
- Develop loyalty campaign strategy with a clear lifecycle management approach.
- Ensure Customer Experience and Earning Customer Loyalty is at the heart of all marketing activity generated.
Who you are
- Marketing experience with knowledge of campaign briefing, design and testing.
- Able to think both creatively and analytically to deliver compelling campaigns.
- Experience in (or understanding of) digital marketing.
- Highly customer focused with ability to pull together complex customer journeys to ensure the best experience is delivered.
- Confident stakeholder management skills with a natural ability to influence across all levels of the organisation.
- Able to operate within a fast-paced, highly competitive and demanding commercial environment.
- Strong project management skills are required in order to manage multiple requirements across challenging.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the 'Offer an Interview' scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
Loyalty Marketing Manager FTC employer: Vodafone
Contact Detail:
Vodafone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Marketing Manager FTC
✨Tip Number 1
Familiarise yourself with Vodafone's VeryMe Rewards programme. Understanding its features and benefits will allow you to speak confidently about how you can enhance customer loyalty through targeted marketing strategies.
✨Tip Number 2
Network with current or former employees of Vodafone, especially those in marketing roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Stay updated on the latest trends in digital marketing and customer engagement. Being able to discuss recent developments or successful campaigns in your interview will demonstrate your passion and knowledge in the field.
✨Tip Number 4
Prepare examples of past marketing campaigns you've managed, focusing on your role in driving customer engagement and loyalty. This will showcase your relevant experience and ability to deliver results in a fast-paced environment.
We think you need these skills to ace Loyalty Marketing Manager FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant marketing experience, particularly in campaign management and customer engagement. Use keywords from the job description to demonstrate that you meet the specific requirements for the Loyalty Marketing Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Vodafone's brand and values. Discuss how your skills in digital marketing and customer loyalty can contribute to their goals, particularly in developing the VeryMe Rewards programme.
Showcase Your Analytical Skills: In your application, provide examples of how you've used data to drive marketing decisions. Highlight any experience you have with tracking and reporting on marketing communications, as this is crucial for the role.
Demonstrate Stakeholder Management: Include examples of how you've successfully managed relationships with stakeholders in previous roles. This will show your ability to influence and collaborate across different levels of an organisation, which is essential for this position.
How to prepare for a job interview at Vodafone
✨Understand the Company Culture
Before your interview, take some time to research Vodafone's company culture and values. They emphasise collaboration, diversity, and customer focus, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Marketing Expertise
Be ready to talk about your previous marketing experiences, especially those related to loyalty programmes. Highlight specific campaigns you've worked on and the results they achieved, demonstrating your ability to drive customer engagement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and creativity. Prepare examples of how you've tackled challenges in past roles, particularly in fast-paced environments, to illustrate your analytical thinking and project management abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current projects or how they measure the success of their loyalty campaigns. This shows your genuine interest in the role and the company.
