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- Tasks: Provide top-notch customer service to brokers and customers, resolving queries efficiently.
- Company: Join Close Brothers, a leading UK merchant banking group dedicated to supporting businesses and individuals.
- Benefits: Enjoy flexible work options and a supportive, inclusive environment that values diversity.
- Why this job: Be part of a dynamic team making a real impact while developing your skills in customer service.
- Qualifications: Experience in customer service is essential; college-level applicants are encouraged to apply.
- Other info: We celebrate diversity and offer adjustments for those with disabilities during the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
At Close Brothers, we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity, and are open to discussing flexible work options to help you balance your work and home life.
Join the Close Brothers Customer Service Team where you will provide Brokers and Customers with excellent service, answering their queries which range from onboarding, defaults, to identifying vulnerable customers and more. Our ideal team member will have previous experience in Customer Services and work as part of a team to ensure the fulfillment of both external and internal SLAs as set out by management.
RESPONSIBILITIES- Providing excellent customer service to both brokers and customers.
- Adopting a professional manner in all interactions with internal and external customers.
- Carrying out underwriting checks to authorize agreements for customers and brokers.
- Responding to all inbound electronic traffic (web, i-mails, and emails).
- Making outbound calls to customers and brokers to provide excellent service through first-time resolution where required.
- Owning and driving resolution over the phone with our internal and external customers.
- Responding to all inbound calls adhering to set targets (daily, weekly, and monthly).
- Updating all system notes at the end of the call ensuring they meet the department’s required standards.
- Participating in testing new system changes as and when required.
- Maintaining CBPF’s compliance with all applicable regulation, ensuring CBPF is at all times compliant with the FCA principles and internal procedures for Treating Customers Fairly.
- Have experience working in Customer Services.
- Have excellent interpersonal skills both written and verbal.
- Are a college-level applicant desirable or have a background in Operations with vocational qualifications.
- Are flexible, innovative, and display control while working in a pressurized environment.
- Possess analytical and problem-solving skills.
- Previous experience using Word, Excel, PowerPoint, and Outlook.
We are an inclusive organization committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us or request a call back.
For roles offering hybrid working: At Close Brothers, we support employees to balance their work-life priorities, and in this role, you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit-taking, wealth management services, and securities trading. At Close Brothers, we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
Broker Support Associate employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Associate
✨Tip Number 1
Familiarise yourself with Close Brothers' values and mission. Understanding their commitment to diversity and inclusivity will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling queries and complaints. Be prepared to share specific examples of how you've successfully resolved issues in previous roles, as this will demonstrate your capability for the Broker Support Associate position.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves interacting with brokers and customers through various channels, being articulate and clear will be crucial in making a positive impression.
✨Tip Number 4
Research common underwriting processes and compliance regulations relevant to the financial services industry. This knowledge will not only prepare you for potential questions but also show your proactive approach to understanding the role.
We think you need these skills to ace Broker Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the responsibilities mentioned in the job description. Use specific examples to demonstrate how you've provided excellent service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and ability to work under pressure. Mention your enthusiasm for the role and how your background makes you a great fit for the Close Brothers Customer Service Team.
Highlight Relevant Skills: In your application, emphasise your analytical and problem-solving skills, as well as your proficiency with tools like Word, Excel, PowerPoint, and Outlook if applicable. This will show that you are well-prepared for the tasks outlined in the job description.
Showcase Flexibility and Inclusivity: Since Close Brothers values diversity and inclusivity, mention any experiences that demonstrate your adaptability and willingness to support a diverse team environment. This could include working with different cultures or adapting to various customer needs.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific examples where you successfully resolved customer queries or issues, as this role heavily relies on providing excellent service.
✨Demonstrate Your Communication Skills
Since the position requires excellent verbal and written communication, practice articulating your thoughts clearly. You might be asked to explain complex information simply, so think about how you can convey your ideas effectively.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your analytical and problem-solving skills. Prepare by thinking of past situations where you had to think on your feet and come up with solutions quickly, especially in a pressurised environment.
✨Familiarise Yourself with Compliance Standards
Understanding compliance and regulatory standards is crucial for this role. Brush up on the FCA principles and be ready to discuss how you would ensure compliance while treating customers fairly in your responses.
