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For Companies At a Glance
- Tasks: Conduct security audits, diagnose software issues, and manage stock effectively.
- Company: Join a dynamic team focused on tech solutions and client satisfaction.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values innovation and problem-solving.
- Qualifications: No specific experience required; just a passion for technology and learning.
- Other info: Ideal for tech-savvy individuals looking to make an impact in IT support.
The predicted salary is between 30000 - 42000 £ per year.
Job Responsibilities:
- Primarily carrying out Security Audit of all devices working closely with a client team, ensuring patches and software security are up to date.
- Software and system fault diagnosis, analysis, and fix.
- Take responsibility for stock used and follow the correct procedures regarding stock management.
- Case management of Incidents and IMAC’s in line with SLA’s.
- Acknowledge and respond to emails from Team Leads and Manager.
- Liaising with other teams or vendors to resolution.
- Risk awareness of technology and business impact.
- Assisting with projects as they arise.
- Proactively keeps customer updated with problem status at all times.
- Identifying and reporting risk as appropriate in accordance with the guidelines.
IT Onsite Support employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Onsite Support
✨Tip Number 1
Familiarise yourself with the latest security protocols and software updates relevant to IT support. Being knowledgeable about current trends in cybersecurity will not only impress during interviews but also show your commitment to staying updated in the field.
✨Tip Number 2
Practice your problem-solving skills by simulating common IT issues you might encounter on the job. This hands-on experience will prepare you for real-life scenarios and demonstrate your capability to handle faults and diagnostics effectively.
✨Tip Number 3
Network with professionals in the IT support field, especially those who have experience in onsite roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations when applying through our website.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you would keep customers updated on their issues. Clear communication is key in IT support, so be ready to share examples of how you've successfully managed customer expectations in the past.
We think you need these skills to ace IT Onsite Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight your relevant experience in security audits, fault diagnosis, and incident management.
Highlight Relevant Skills: Make sure to emphasise your technical skills related to IT support, such as knowledge of software security, stock management, and case management. Use specific examples from your past experiences to demonstrate these skills.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a good fit for the role. Mention your proactive communication style and ability to liaise with teams and vendors, as these are key aspects of the job.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at TN United Kingdom
✨Understand Security Audits
Make sure you have a solid grasp of what security audits entail. Be prepared to discuss your experience with auditing devices and ensuring software security is up to date. Highlight any specific tools or methodologies you've used in the past.
✨Showcase Problem-Solving Skills
Be ready to share examples of how you've diagnosed and fixed software or system faults. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Familiarise Yourself with Stock Management
Since stock management is part of the role, be prepared to talk about your experience with inventory control and procedures. Discuss any systems you've used to manage stock effectively and how you ensure compliance with procedures.
✨Communication is Key
Emphasise your ability to communicate effectively with team leads, managers, and other teams. Prepare to discuss how you keep customers updated on problem statuses and how you handle liaising with vendors for resolutions.
