Social Operations Manager London

Location: Old Street, London (4 days a week in office)

Pubity Group is one of the largest social media publishers in the world, reaching over 10 billion people a month across brands like Pubity and Memezar. We set trends, drive conversations, and shape internet culture at scale. We’re looking for a Social Operations Manager to oversee and optimise the day-to-day operations of our global social content team. This team creates content for an audience of over 150 million people, and your role is to ensure it operates efficiently, delivers consistent high-quality output, and aligns with our mission of positivity and cultural relevance. You’ll be a key part of scaling and refining our operations, ensuring our content is topical, on-trend, and impactful across 10+ brands.

What Will You Be Doing?

• Running the social team – Ensuring structure, efficiency, and high performance across the team.
• Working with the Head of Social – Ensuring content execution is seamless, workflows are optimised, and inefficiencies are eliminated.
• Owning execution – Making sure content is published on time, at scale, and without issues.
• Fixing inefficiencies – Identifying and improving processes that aren’t working.
• Tracking output and performance – Using data to measure success and optimise workflows.
• Holding people accountable – Ensuring the team delivers on expectations.
• Team management – Training new hires, sharing best practices, and driving continuous improvement.
• Driving workflow improvements – Making sure processes are tight, scalable, and built for speed.
• AI integration – Implementing AI-driven tools and processes to enhance efficiency and content quality.
• Crisis management – Handling challenges quickly and effectively to protect brand integrity.
• Quality assurance – Ensuring content meets the highest standards.
• Key project delivery – Leading and managing strategic initiatives that elevate our content operations.

What Experience Do You Need?

• Elite team management – You know how to motivate and get the best out of people.
• Process-driven operator – You thrive on structure, efficiency, and execution.
• Excellent communication skills – You can clearly convey priorities and expectations.
• Data-led thinker – You make decisions based on performance, not opinions.
• Problem solver – You fix things fast and don’t need handholding.
• Experience managing junior team members and developing their skills.
• 5+ years of experience running content operations or an operational/project management role.
• 5+ years of experience in a management position.
• Familiarity with digital media workflows and best practices.
• 24/7 mentality – You understand that social media never sleeps.
• London-based and available to work in-office 4 days a week.

Why Join Us?

• You’ll be leading one of the most influential social teams in the world.
• You’ll work in a fast-moving environment where results matter.
• You’ll have opportunities for career growth and development in a rapidly evolving industry.

At Pubity Group, we are committed to diversity and inclusion. We believe in fostering a workplace where everyone has an equal opportunity to thrive, and we encourage applicants from all backgrounds to apply.