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- Tasks: Lead integration projects and manage contact data within Salesforce CRM.
- Company: Join Fitch Solutions, a rapidly growing company with a performance-driven culture.
- Benefits: Enjoy a collaborative environment and work closely with senior leaders.
- Why this job: This role offers a chance to influence revenue strategies and drive continuous improvement.
- Qualifications: Basic experience in CRM operations, particularly with Salesforce, and strong problem-solving skills.
- Other info: Ideal for a Junior Business Analyst eager to advance their career.
The predicted salary is between 36000 - 60000 £ per year.
Fitch Solutions is seeking a Senior Associate focused on integrating vendor platforms, managing contact data, and overseeing contract lifecycle management within our CRM system, Salesforce. This role is ideal for a Junior Business Analyst eager to advance by leading integration projects and enhancing data stewardship and contract processes.
What We Offer:
- A chance to be part of a rapidly growing company with a team-focused, performance-driven culture.
- Experience working closely with senior leaders in a key role that influences revenue strategies.
We'll Count on You to Accomplish (Key Results Area):
- Manage integrations of vendor and add-on platforms with Salesforce to enhance our sales enablement tech stack.
- Oversee the quality and accuracy of contact data within Salesforce, ensuring adherence to data governance policies.
- Implement and manage contract lifecycle management processes, ensuring efficient tracking and renewal of contracts.
- Gather requirements, write user stories, and conduct testing for new and existing platform integrations.
- Collaborate with stakeholders to ensure seamless integration and functionality of CRM systems.
- Assist the sales enablement team in the rollout, training, and adoption of new integrations.
- Maintain and update integration documentation for clarity and accuracy.
- Drive continuous improvement by identifying opportunities to streamline and enhance integration and data management processes.
- Monitor integration performance and troubleshoot issues to ensure optimal functionality.
- Coordinate with IT and third-party vendors to manage implementation timelines and deliverables.
What You Need to Have:
- Basic experience in CRM Operations and platform integrations, particularly with Salesforce.
- Experience with data stewardship and contract management processes.
- Familiarity with API management and data mapping techniques.
- Strong problem-solving skills with the ability to troubleshoot technical issues.
- Understanding of agile methodologies and product backlog management.
- Strong communication skills and the ability to work with cross-functional teams.
- Eagerness to learn and develop expertise in CRM systems, integration processes, and data management.
What Would Make You Stand Out:
- Familiarity with integration tools and platforms.
- Experience in data management, including CRM analytics and data governance.
- Knowledge of contract lifecycle management tools and practices.
- Experience in supporting user adoption and training initiatives.
- Knowledge of Salesforce AppExchange and related ecosystem.
- Experience in managing stakeholder expectations and delivering user-friendly solutions.
Associate Director, CRM Business Analyst employer: Fitch Group
Contact Detail:
Fitch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, CRM Business Analyst
✨Tip Number 1
Familiarise yourself with Salesforce and its integration capabilities. Understanding how to navigate the platform and its features will give you a significant advantage during interviews, as you'll be able to discuss specific functionalities and how they relate to the role.
✨Tip Number 2
Network with professionals in CRM operations and data management. Attend industry events or join online forums where you can connect with others in the field. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 3
Brush up on your problem-solving skills, particularly in troubleshooting technical issues. Prepare examples of past experiences where you've successfully resolved challenges, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your eagerness to learn by staying updated on the latest trends in CRM systems and data stewardship. Consider taking relevant online courses or certifications that can enhance your knowledge and make you a more attractive candidate.
We think you need these skills to ace Associate Director, CRM Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM operations, platform integrations, and data stewardship. Use specific examples that demonstrate your problem-solving skills and familiarity with Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your eagerness to learn and develop expertise in CRM systems. Mention how your background aligns with the responsibilities of managing integrations and overseeing contract lifecycle management.
Highlight Technical Skills: In your application, emphasise your understanding of API management, data mapping techniques, and agile methodologies. This will show that you have the technical foundation needed for the role.
Showcase Collaboration Experience: Provide examples of how you've worked with cross-functional teams in the past. Highlight any experience you have in supporting user adoption and training initiatives, as this is crucial for the role.
How to prepare for a job interview at Fitch Group
✨Showcase Your CRM Knowledge
Make sure to highlight your experience with CRM systems, especially Salesforce. Be prepared to discuss specific projects where you've managed data stewardship or platform integrations, as this will demonstrate your hands-on knowledge and relevance to the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Discuss your approach to troubleshooting and how you’ve successfully resolved challenges, particularly in relation to data management and integration processes.
✨Communicate Effectively
Since this role involves collaboration with cross-functional teams, practice articulating your thoughts clearly. Be ready to explain complex concepts in a straightforward manner, showcasing your strong communication skills.
✨Express Your Eagerness to Learn
Convey your enthusiasm for developing expertise in CRM systems and integration processes. Share any relevant courses or certifications you’re pursuing, as this shows your commitment to growth and aligns with the company’s focus on continuous improvement.
