Area Manager

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Job Introduction

The benefits

1. Health and Wellbeing Plans
2. 23 days paid holiday increasing to 25 after 2 years
3. Discounts and Cashbacks
4. Paid Volunteering days
5. Employee Assistance Program
6. Refer a Friend Scheme
7. Cycle to Work Scheme

The role

Carlisle Support Services is looking for an Area Manager within the cleaning department of the business. You will help manage the South West Railway contract with the Contract Manager in order to enhance Carlisle Cleaning’s reputation and ensure the profit potential of the contract is realized, whilst maintaining high corporate standards at all times.

Your core responsibilities will include:

1. Manage the issuing of all uniforms to new starters together with the instructions that outline the standards of presentation expected and the consequences for a failure to meet those standards.
2. Monitor staff performance taking remedial action where required and using corporate guidelines where performance fails to meet the standard. Be responsible for operational performance against defined performance standards as designated by the contract.
3. Ensure that cleaning operatives use Work-IT to record all cleaning tasks that need to be completed on a daily, weekly or period basis.
4. Maintain effective communication and contact with the Contract Manager to ensure operational performance and standards match Company policies and procedures.
5. Carry out frequent inspections on staff, compile reports, issue instructions and in general control the service delivery. Report on these matters to the Contract Manager on a daily basis.
6. Ensure staffing levels meet operational requirements to maintain standards.
7. Ensure service levels are set and monitored to deliver a consistently high level of service to our clients by completing cleaning audits using Work-IT, periodic checks, machinery/equipment checks by using Item-IT, and any other relevant monitoring tools as required.
8. Provide support and guidance to the supervisory team on each site.
9. Ensure operatives have clear objectives and their performance is regularly reviewed.
10. Manage the team through weekly meetings, reports, counselling, and training.
11. Monitor customer satisfaction and service levels including agreed KPIs, design and implement appropriate action plans to improve standards where necessary.
12. Ensure effective staff training and development; including succession plans are in place.
13. Ensure that all employee work for Carlisle Cleaning on the contract comply with all client and company policies and procedures and adhere to the statutory obligations contained in the Health and Safety at Work legislation.

The ideal candidate

1. Positive, motivated leader
2. Passion for excellent customer service
3. Proactive – ability to think outside the box
4. Quest for continuous improvement
5. Highly flexible and adaptable
6. The ability to work flexible hours
7. Experience of effectively leading and training teams
8. Evidence of taking responsibility
9. Willingness to take responsibility
10. Experience of managing and training teams
11. Problem-solving skills
12. Commercially aware
13. Service industry experience

Location – London / cover Southwest to South Coast

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations, people will be judged solely on merit or ability.

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