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For Companies At a Glance
- Tasks: Lead membership engagement and events while managing a high-performing team.
- Company: Join CIH, a leading membership organisation dedicated to housing professionals.
- Benefits: Enjoy hybrid working, competitive salary, and a commitment to inclusivity.
- Why this job: Make a real impact on member satisfaction and organisational growth in a supportive culture.
- Qualifications: Extensive experience in membership organisations and strong communication skills required.
- Other info: Informal chats available; we celebrate diversity and welcome all applicants.
The predicted salary is between 53550 - 58632 £ per year.
Band: 2
Salary: £53,550 to £58,632 depending on experience
Location/base: Hybrid – a combination of working from home and in the Coventry office
Hours: 35 hours per week
About you
We’re seeking an exceptional leader with extensive experience working in a membership organisation to drive CIH’s membership, member engagement, and events offer. You’ll have a strong understanding of what it takes to lead high-performing, specialist teams, paired with a high level of personal integrity. Excellent communication skills are essential, as you’ll be responsible for building relationships with stakeholders at all levels and presenting complex ideas in clear, accessible ways. With a keen commercial mindset, you will play a pivotal role in supporting the organisation to achieve our growth, engagement, and retention goals, whilst ensuring exceptional member experience and satisfaction.
How to apply
For an informal chat about this role, please contact Sarah Dunkerley, Director of membership and professional development. For details of how to apply please visit our careers page.
CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community. If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity.
Closing date for applications: Monday 24 March 2025 at 5pm.
Interviews due to take place: Monday 7 and Tuesday 8 April 2025 in our Coventry office.
Head of Membership employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Membership
✨Tip Number 1
Network with professionals in membership organisations. Attend relevant events or webinars where you can meet people who work in similar roles. This can help you gain insights into the industry and potentially get a referral.
✨Tip Number 2
Research CIH thoroughly. Understand their mission, values, and current initiatives. This knowledge will not only help you tailor your approach but also demonstrate your genuine interest in the organisation during discussions.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in detail. Think of specific examples where you've successfully led teams or projects, especially in membership contexts, as this will be crucial for the role.
✨Tip Number 4
Practice your communication skills. Since excellent communication is essential for this role, consider engaging in mock interviews or discussions with friends to refine how you present complex ideas clearly and effectively.
We think you need these skills to ace Head of Membership
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Head of Membership position. Understand the key responsibilities and required skills, especially around leadership, member engagement, and communication.
Tailor Your CV: Customise your CV to highlight relevant experience in membership organisations. Emphasise your leadership roles, achievements in member engagement, and any experience with stakeholder management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Address how your background aligns with their goals, particularly in driving membership growth and enhancing member satisfaction.
Prepare for Interviews: If selected for an interview, prepare by thinking about how you would approach the challenges mentioned in the job description. Be ready to discuss your leadership style and provide examples of how you've successfully engaged members in the past.
How to prepare for a job interview at CIH International Housing Group
✨Showcase Your Leadership Experience
As a candidate for the Head of Membership role, it's crucial to highlight your leadership experience in membership organisations. Prepare specific examples of how you've successfully led teams and driven member engagement in the past.
✨Communicate Clearly and Effectively
Given the importance of communication in this role, practice articulating complex ideas in simple terms. Be ready to demonstrate how you can build relationships with stakeholders at all levels during the interview.
✨Demonstrate a Commercial Mindset
Prepare to discuss your understanding of commercial strategies that can enhance member engagement and retention. Think about how you can contribute to the organisation's growth and be ready to share relevant insights.
✨Emphasise Member Experience
Be prepared to talk about your approach to ensuring exceptional member experiences. Share examples of initiatives you've implemented that have improved member satisfaction and engagement in previous roles.
