Head of Quality and Control

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Trust unlocks our greatest potential.

For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.

What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that ‘can’ doesn’t always mean you ‘should’.

What you can expect:

ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.

If that excites you, how about joining our Operational Rigour team as Head of Quality & Control? Reporting to the Head of Operational Rigour you will be responsible for managing and driving the strategy for the 1st line quality and control function for ClearBank Operations.

Your role includes:

1. Developing and implementing quality assurance and control strategies to ensure compliance with regulatory requirements and industry standards.
2. Establishing and maintaining quality control processes to monitor and evaluate the effectiveness of operational procedures.
3. Leading a team of quality assurance professionals to conduct audits, reviews, and assessments of business operations.
4. Collaborating with internal stakeholders to identify areas for improvement and implement corrective actions.
5. Reporting to senior management on quality control activities, findings, and recommendations for improvement, along with analysing data and performance metrics to identify trends, patterns, and areas of risk.
6. Participating in cross-functional teams to support business initiatives and projects and developing and maintaining quality control documentation, policies, and procedures.

What you’ll bring:

1. Ability to analyse data, identify trends, and make data-driven decisions to improve quality control processes.
2. Understanding of financial regulations and industry standards to ensure compliance with relevant laws and guidelines with commitment to ongoing learning, process improvement, and staying updated on industry best practices in quality assurance and control.
3. Ability to lead and manage a team of quality assurance professionals, providing guidance, support, and training as needed.
4. Effective communication with internal stakeholders, external auditors, and regulatory bodies to convey complex information clearly and concisely.
5. Ability to identify issues, develop solutions, and implement corrective actions to improve quality control processes.
6. Understanding of risk assessment methodologies and the ability to mitigate risks through effective quality control measures.
7. Ability to work effectively with cross-functional teams, build relationships, and drive consensus on quality control initiatives.

What makes a great ClearBank team member? Does this sound like you?

1. You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank.
2. You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and developing strong, trusting relationships with your colleagues and customers.
3. You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that you learn as you go and iterate.
4. ‘I’ before ‘we’ isn’t in your vocabulary.

If this sounds like you then we encourage you to dust off that CV and apply!

What we offer in return:

1. We’re flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
2. Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
3. Holiday – 27 days of annual leave per year, plus bank holidays.
4. Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
5. Socials – Regular social events open to all.
6. Holiday swap – Option to swap your bank holidays to any other day of your choice.
7. Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
8. Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
9. Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
10. Family – Enhanced family-friendly leave.
11. Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.

And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that’s building a tech-bank fit for the future.

A little bit more about us!

ClearBank is Where You Can belong:

At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work.

Our hiring process and what you can expect:

1. Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;
2. Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get to know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting;
3. First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working while we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture.
4. Second Interview: This will be a competency-based interview with one or more members of our team.
5. Final Stage: You will have a final meeting with the Head of Department.
6. Offer: Congratulations! Get ready to transform banking forever!

Our commitment to you as a candidate:

We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get in touch to let you know we need a little more time.

We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.

We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!

Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you.

The legal bit

By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.

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