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For Companies At a Glance
- Tasks: Manage learner communications and support their journey through onboarding to alumni.
- Company: Join MiniMBA, a dynamic e-learning platform focused on community growth and learner success.
- Benefits: Enjoy flexible working options and the chance to develop your skills in a supportive environment.
- Why this job: Be the voice of our learners and make a real impact on their educational experience.
- Qualifications: Strong communication skills and a passion for customer care; marketing experience is a plus.
- Other info: This is an entry-level full-time role perfect for those eager to learn and grow.
The predicted salary is between 30000 - 42000 £ per year.
The Course Communications Manager will be responsible for the handling of all MiniMBA learner onboarding, enrolment, course, course conclusion and alumni communications, through various mediums. Liaison between teams and individuals across MiniMBA. As the face of learner communications, the Course Communications Manager will ensure that the high standard required for Client/Customer/Internal Stakeholder Services is met and maintained.
Key Accountabilities
- Work closely with both the Director of Operations and Delivery and the Community Manager to support our learners through their learning journey.
- Regularly report on learner numbers and engagement.
- Keep Salesforce, Fresh Desk and course registration records up-to-date.
- Identify and communicate Customer/Client issues and concerns where appropriate.
- Create and deploy a communications schedule for all courses.
- Create and update welcome packs, FAQs and other course literature.
- Work across product areas as required.
- Liaise with the Internal Teams to identify opportunities for improve service, performance and efficiencies.
- Liaise with the Sales and Marketing teams to identify risks to revenue, renewal, cross-sell or up-sell opportunities.
- Utilise multiple platforms and communication channels to support learner journeys.
Behaviours and Knowledge
- A passion to put Customers first and to ensure that a high standard of Customer Care is achieved and maintained.
- Excellent communication skills – face to face, over the phone and via email – with an aptitude for solving problems.
- Able to multi-task and keep calm under pressure.
- Proactive attitude and motivated to learn new skills and take on new challenges.
- Confident to raise issues, queries or concerns and escalate as required.
- Technically minded and detail oriented.
- Experience of Microsoft Office, Pardot, Exact Target desirable. While this isn't a marketing role, previous marketing or sales experience is desirable.
- Working knowledge of Salesforce.
Success Measures
- Customer/Client feedback/NPS remains at a consistent level.
- All queries are answered in a professional and timely manner.
- Evidence of collaborative and productive working relationships across the business.
- Communications handled effectively between MiniMBA departments.
Seniority level: Entry level
Employment type: Full-time
Job function: Marketing, Public Relations, and Writing/Editing
Industries: E-learning
Course Communications Manager employer: MiniMBA
Contact Detail:
MiniMBA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Course Communications Manager
✨Tip Number 1
Familiarise yourself with the MiniMBA's communication style and values. Understanding their approach will help you align your conversations and interactions with the team, showcasing that you're a great fit for their culture.
✨Tip Number 2
Network with current or former employees of MiniMBA on platforms like LinkedIn. Engaging in conversations can provide you with insights into the company’s operations and expectations, which can be invaluable during interviews.
✨Tip Number 3
Demonstrate your understanding of learner journeys by preparing examples of how you've successfully managed communications in previous roles. This will show your proactive attitude and ability to handle multiple tasks effectively.
✨Tip Number 4
Stay updated on the latest trends in e-learning and customer engagement. Being knowledgeable about industry developments will not only impress the hiring team but also position you as someone who is passionate about enhancing learner experiences.
We think you need these skills to ace Course Communications Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in communications, customer service, and any previous roles that involved liaising with multiple teams. Emphasise skills that align with the responsibilities of the Course Communications Manager.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and your ability to manage communications effectively. Use specific examples from your past experiences that demonstrate your problem-solving skills and proactive attitude.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that outlines your communication style and how you've successfully managed stakeholder relationships in the past.
Highlight Technical Proficiency: Mention any experience you have with tools like Salesforce, Microsoft Office, or other relevant platforms. If you have worked with communication channels or marketing tools, be sure to include that as well to show your technical aptitude.
How to prepare for a job interview at MiniMBA
✨Showcase Your Communication Skills
As a Course Communications Manager, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, whether through examples of past experiences or by engaging in a mock conversation during the interview.
✨Highlight Your Customer-Centric Approach
This role requires a passion for customer care. Share specific instances where you prioritised customer needs and how you resolved issues. This will show that you understand the importance of maintaining high standards in client communications.
✨Demonstrate Your Technical Proficiency
Familiarity with tools like Salesforce and Microsoft Office is beneficial. If you have experience with these platforms, be ready to discuss how you've used them in previous roles. If not, express your willingness to learn and adapt quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to multi-task or manage conflicting priorities, and be ready to explain your thought process and outcomes.
