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- Tasks: Be the brand ambassador, maximising sales and creating unique customer experiences.
- Company: Join the iconic Prada Group, a leader in luxury fashion with a rich heritage since 1913.
- Benefits: Enjoy a creative work environment, opportunities for professional growth, and a diverse team.
- Why this job: This role offers a chance to connect with clients and immerse yourself in luxury fashion.
- Qualifications: Experience in luxury retail, strong communication skills, and a passion for fashion are essential.
The predicted salary is between 36000 - 60000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible for maximising the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer, providing an excellent in-store experience at all times.
- Demonstrate brand and product knowledge, based upon the training programme provided, as well as keeping up to date with the luxury environment and competitors.
- Proactively deliver the Brand's selling ceremony, maximising sales opportunities in order to achieve store sales target and KPIs.
- Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools.
- Deal effectively with customer queries and after sales care, liaising with the line manager when necessary.
- Maintain the sales floor and visual display to a high standard in line with Brand guidelines.
- Follow the Company operational guidelines, policies and stock procedures.
KNOWLEDGE AND SKILLS
- Passion for building long-lasting relationships with clients and peers.
- Problem solving, curiosity and interest in luxury/fashion.
- Experience in a luxury or premium retail environment.
- Ability to work in a team, as well as independently.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the shoemaking industry and affinity with the Brand.
Senior Client Advisor Church\'s Regent Street employer: Church's
Contact Detail:
Church's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Church\'s Regent Street
✨Tip Number 1
Familiarise yourself with Church's brand history and values. Understanding the heritage and craftsmanship behind their products will help you connect with customers and convey the brand's philosophy effectively.
✨Tip Number 2
Stay updated on current trends in the luxury retail market. Being knowledgeable about competitors and the latest fashion trends will enable you to engage customers in meaningful conversations and enhance their shopping experience.
✨Tip Number 3
Practice your customer relationship management skills. Think of ways to personalise interactions with clients, as building long-lasting relationships is key to maximising sales and fostering brand loyalty.
✨Tip Number 4
Prepare for role-playing scenarios that demonstrate your problem-solving abilities. Being able to handle customer queries and after-sales care effectively will show your potential as a Senior Client Advisor.
We think you need these skills to ace Senior Client Advisor Church\'s Regent Street
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Church's and the Prada Group. Familiarise yourself with their history, values, and product offerings. This knowledge will help you tailor your application and demonstrate your passion for the brand.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in luxury retail or client advisory roles. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Skills: Make sure to highlight your communication and interpersonal skills, as well as your ability to build relationships with clients. Use examples from your past experiences to illustrate these skills effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the brand. Mention why you want to work for Church's specifically and how you can contribute to their success as a Senior Client Advisor.
How to prepare for a job interview at Church's
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Church's and the luxury fashion industry during the interview. Share specific examples of how you connect with the brand's philosophy and values, as this will demonstrate your alignment with their mission.
✨Demonstrate Your Customer Relationship Skills
Prepare to discuss your experience in building and maintaining client relationships. Highlight any strategies you've used in the past to foster loyalty and provide exceptional service, as this is crucial for the role of a Senior Client Advisor.
✨Stay Updated on Industry Trends
Research current trends in the luxury retail market and be ready to discuss them. Showing that you are knowledgeable about competitors and the broader luxury environment will indicate your commitment to staying informed and relevant.
✨Practice Problem-Solving Scenarios
Be prepared to answer situational questions that assess your problem-solving abilities. Think of examples where you've successfully handled customer queries or challenges in a retail setting, as this will showcase your capability to deal with various situations effectively.
