IT Support Technician

We are currently seeking an experienced IT Support Technician to join an exciting organisation based in Bournemouth (On-site). The successful candidate will be responsible for delivering high-quality technical support and maintenance services.

Role Responsibilities:

• Monitor & respond to service desk requests, resolving technical issues efficiently.

• Ensure all IT services are delivered professionally and effectively.

• Provide technical support for all users, handling requests and queries appropriately.

• Develop and maintain effective systems for IT maintenance & upgrades.

• Offer technical advice & guidance to other departments.

• Stay updated on new technologies and industry trends.

• 3+ years experience at 1st, 2nd with ideally some project experience.

• Knowledge of Windows server & desktop operating systems.

• Experience with desktop, server & network infrastructure.

Troubleshooting skills (Not all required):

• Familiarity with analogue & IP telephony systems & mobiles.

• O365 – front & Back End admin.

• MS365 security & user admin.

• AD (incl. DNS, DHCP, GPO).

• WSUS & SCCM.

• Remote access tools eg VPN, RDP.

• Experience with virtual Servers – onsite & cloud.

• Networking & protocols.

• Security systems, software & protocols.

• Monitoring systems.

• Cisco Switches & routing, Cisco ASA Firewalls.

• Anti-virus & cyber security admin.