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For Companies At a Glance
- Tasks: Manage commercial property claims from start to finish, ensuring customer satisfaction.
- Company: Join RSA, a leading insurance provider with a strong presence in the UK and Europe.
- Benefits: Enjoy hybrid working, pension contributions up to 11%, and continuous development opportunities.
- Why this job: Be part of a supportive team that values individuality and fosters career growth.
- Qualifications: Experience in high-value claims and relevant qualifications like Cert CII or Cert CILA required.
- Other info: Flexible hours and job shares considered; we welcome diverse applicants.
The predicted salary is between 36000 - 60000 £ per year.
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers.
We are currently recruiting for multiple Commercial Loss Adjusters to join our established and experienced team here at RSA on a remote basis.
Your role
- As a Commercial Claims Adjuster, you will oversee claims from initiation to resolution, ensuring a customer-focused experience throughout the process.
- With knowledge in commercial property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing inquiries.
- Managing a diverse portfolio of claims, typically ranging from £10K to £100K across sectors such as Property Owner, Retail, Industrial, and Offices.
- You will collaborate with other Commercial Adjusters, the Team Leader, and Technical Experts to ensure comprehensive support.
- Utilizing your negotiation skills, you will aim for favourable outcomes in claims settlements while providing excellent customer service and fostering relationships with clients.
- This role requires excellent communication, analytical, and organizational skills, along with the ability to manage multiple cases effectively.
- Additionally, you will participate in surge event management to provide vital support during critical times, take responsibility for your ongoing technical development, and travel to sites as required, for which a company car will be provided, along with the necessity of holding a clean driving license.
About you
- You will have experience in handling high-value commercial property claims and managing suppliers and builders with tight controls to protect indemnity spend.
- You will possess the ability to assess and review claims, identifying coverage, validation, and recovery issues while ensuring that the customer journey remains on the correct path and that indemnity is effectively controlled.
- Familiarity with general building construction is essential, along with the capacity to adapt to the varying needs of customers, prioritizing work effectively to deliver results that meet their expectations.
- Additionally, you should hold qualifications, ideally at least Cert CII or Cert CILA, and have a desire to progress in your career.
What we offer you
- At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset.
- That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
- We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer.
- You’ll be empowered to be your best self, do your best work, and make a meaningful impact.
- Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. We understand that home life is a priority and are happy to consider reduced hours or job shares.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey. Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
Property Claims Specialist employer: RSA
Contact Detail:
RSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in commercial property insurance. Understanding current market conditions and common challenges faced by clients can help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims adjusting. Attend relevant events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed high-value claims. Highlight your negotiation skills and how you've maintained customer satisfaction throughout the process.
✨Tip Number 4
Research RSA's company culture and values. Be ready to articulate how your personal values align with theirs, particularly around teamwork and customer focus, as this will demonstrate your fit for their team.
We think you need these skills to ace Property Claims Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Property Claims Specialist. Familiarise yourself with the key skills required, such as communication, analytical abilities, and experience in handling high-value commercial property claims.
Tailor Your CV: Customise your CV to highlight relevant experience in commercial property insurance and claims management. Emphasise your negotiation skills and any qualifications like Cert CII or Cert CILA that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background and skills can contribute to RSA's mission of providing excellent customer service and improving their offerings.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at RSA
✨Understand the Role
Make sure you have a solid grasp of what a Property Claims Specialist does. Familiarise yourself with the key responsibilities, such as managing high-value claims and ensuring customer satisfaction. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since this role involves engaging with customers and third parties, be prepared to discuss your communication style. Share examples of how you've effectively communicated in previous roles, especially in challenging situations, to highlight your ability to maintain a customer-focused experience.
✨Demonstrate Analytical Thinking
Prepare to discuss how you assess and review claims. Think of specific instances where you've identified coverage or validation issues and how you resolved them. This will showcase your analytical skills and your ability to manage multiple cases effectively.
✨Express Your Desire for Growth
RSA values continuous development, so be ready to talk about your career aspirations and how you plan to progress within the company. Mention any relevant qualifications you hold, like Cert CII or Cert CILA, and express your eagerness to learn and grow in the role.
