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For Companies At a Glance
- Tasks: Manage insurance claims and provide top-notch customer service.
- Company: Join a reputable Loss Adjusters firm experiencing exciting growth.
- Benefits: Enjoy remote work, a competitive salary, and flexible benefits.
- Why this job: Be part of a supportive team that values your contribution and offers career development.
- Qualifications: Experience in handling property claims and excellent communication skills required.
- Other info: Monday to Friday, 35 hours per week, with opportunities for training and meetings.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Claims Handler role at Adjusting Appointments Limited
An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.
Responsibilities
- Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level criteria is met.
- You will also act as a point of contact for client/customer queries and owning issues through to their satisfactory conclusion
About You
- Experienced in handling Insurance property claims from cradle to grave
- Experienced in being able to understand various Insurer Policy wordings to establish validity
- Excellent communication skills verbal and written
- Good time management/organisation skills with diary management experience
- Be able to work in a pressured environment handling volume calls whilst having the ability to remain calm and provide a quality claims journey experience
- IT literate and the ability to utilise multiple systems
- Be able to travel to the local office for training/induction or as and when required for team meetings etc.
- Industry qualifications i.e. Cert CII or Cert CILA or willing to work towards (desirable)
Hours & Location
Hours are Monday to Friday – 35 hours per week. The role can be remote with the requirement to attend the local office for training/induction/team meetings.
Salary & Benefits
- Annual basic salary up to £30,000 per annum
- Contributory pension
- Performance related bonus
- Flexi benefits
- Voluntary benefits schemes
- Birthday holiday
- Share purchase scheme
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Finance and Sales
- Industries
- Insurance
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Claims Handler employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with common insurance policy wordings and claims processes. This knowledge will not only help you understand the role better but also enable you to engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since excellent communication is key for a Claims Handler, consider role-playing scenarios or discussing claims with friends to build your confidence.
✨Tip Number 3
Showcase your time management skills by preparing examples of how you've successfully handled multiple tasks or calls in a previous role. This will demonstrate your ability to thrive in a pressured environment.
✨Tip Number 4
If you have any industry qualifications like Cert CII or Cert CILA, make sure to highlight them. If not, express your willingness to work towards these qualifications, as it shows your commitment to professional development.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling insurance property claims. Use specific examples that demonstrate your ability to manage claims from start to finish and your understanding of various insurer policy wordings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your excellent communication skills and your ability to provide first-class customer service. Mention your time management skills and how you can handle volume calls while maintaining a calm demeanour.
Highlight Relevant Qualifications: If you have industry qualifications like Cert CII or Cert CILA, be sure to mention them. If you are willing to work towards these qualifications, include that in your application to show your commitment to professional development.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in claims handling.
How to prepare for a job interview at Adjusting Appointments Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of insurance property claims. Be prepared to discuss specific cases you've handled and how you navigated the complexities of various insurer policy wordings.
✨Showcase Your Communication Skills
Since excellent communication is key for a Claims Handler, practice articulating your thoughts clearly. You might be asked to explain how you would handle a difficult customer query, so think of examples that demonstrate your ability to remain calm and professional.
✨Demonstrate Time Management Abilities
Prepare to discuss how you manage your time effectively, especially in a pressured environment. Share specific strategies or tools you use for diary management and prioritising tasks to ensure all claims are handled efficiently.
✨Familiarise Yourself with IT Systems
As the role requires IT literacy, be ready to talk about the systems you've used in previous roles. If you have experience with multiple claims management systems, highlight this to show your adaptability and tech-savviness.
