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For Companies At a Glance
- Tasks: Lead IT operations and manage customer relationships for Veeva’s R&D SaaS solutions.
- Company: Join Veeva Systems, a mission-driven leader in industry cloud for life sciences.
- Benefits: Enjoy remote work flexibility, health programs, and a culture of inclusion.
- Why this job: Make a positive impact in life sciences while tackling complex challenges with innovative technology.
- Qualifications: 8+ years in IT Project Management; strong communication and problem-solving skills required.
- Other info: This is a remote role with occasional travel to Europe; no visa sponsorship available.
The predicted salary is between 48000 - 84000 £ per year.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We\’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.
The Role
Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems?
Veeva Systems is looking for a senior, self-motivated Lead Consultant with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva’s Vault Development Cloud helps organizations eliminate silos and transform business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance.
Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues (not limited to Configuration Specialist and Solution Architects) in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers.
This is a remote, full-time role with Veeva, with occasional travel to one of the offices in Europe. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.
What You\’ll Do
- Lead IT Operations at our customers for Veeva’s R&D SaaS solutions
- Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
- Oversee customer release management programs, including resource planning, release tracking, and forecasting
- Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer
Requirements
- 8+ years of experience in IT Project Management, Support, Consulting or Product Management
- Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
- Technical affinity and/or hands-on experience with software implementation
- Proven ability to work both independently and in teams in a dynamic environment
- Good understanding of SaaS and GxP principles
- Ability to quickly understand business requirements and design creative solutions
- Excellent verbal and written communication skills
- Bachelor’s degree or equivalent relevant experience
Nice to Have
- Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces
- Experience with Data or Content Management applications
- Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto
- Prince2/PMP, Agile Scrum Master, ITIL certifications
Perks & Benefits
- Health & wellness programs
#RemoteUK
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
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Lead Consultant - EAM Services (Remote) employer: Veeva Systems, Inc.
Contact Detail:
Veeva Systems, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Consultant - EAM Services (Remote)
✨Tip Number 1
Familiarize yourself with Veeva's Vault Development Cloud and its applications. Understanding how these tools work will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in IT Project Management and any relevant certifications like Prince2 or Agile Scrum Master. These qualifications are crucial for the Lead Consultant position and can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led implementation projects or managed IT operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Network with current or former Veeva employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations for the role.
We think you need these skills to ace Lead Consultant - EAM Services (Remote)
Some tips for your application 🫡
Understand the Company Values: Familiarize yourself with Veeva Systems' core values: Do the Right Thing, Customer Success, Employee Success, and Speed. Reflect these values in your application to show alignment with their mission-driven culture.
Highlight Relevant Experience: Emphasize your 8+ years of experience in IT Project Management, Support, Consulting, or Product Management. Provide specific examples of how you've led implementation projects or IT operations, particularly in SaaS environments.
Showcase Technical Skills: Mention any technical affinity or hands-on experience with software implementation, especially with systems like Veeva Vault or other Data/Content Management applications. This will demonstrate your capability to handle the role's requirements.
Tailor Your Communication: Since excellent verbal and written communication skills are crucial for this role, ensure your application is clear, concise, and professional. Use language that reflects your ability to manage communication between various stakeholders effectively.
How to prepare for a job interview at Veeva Systems, Inc.
✨Understand Veeva's Mission and Values
Before your interview, take some time to familiarize yourself with Veeva Systems' mission and core values. Understanding their commitment to customer success, employee success, and doing the right thing will help you align your answers with what they value most.
✨Showcase Your Experience in IT Project Management
Be prepared to discuss your 8+ years of experience in IT project management or consulting. Highlight specific projects where you led implementation efforts or managed IT operations, focusing on your role and the impact you made.
✨Demonstrate Technical Affinity
Since the role requires a technical background, be ready to talk about your hands-on experience with software implementations. Mention any relevant systems you've worked with, especially those related to SaaS and GxP principles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage complex customer relationships. Think of examples where you successfully navigated challenges in previous roles, particularly in the life sciences sector.
