Production Support Engineer FTC

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivalled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience. We have embraced a hybrid working model, which allows our employees to split their time between the office and other locations. The expectation is that working life at Hogarth will involve working from the office for an average of 4 days per week for most people.

As a Production Support Engineer, you will provide first class support to the production users, maintaining and troubleshooting workstations and systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely. You will also be involved in the implementation of new production environments, from workstations to new studios within EMEA. You will play a key part in assessing new technologies to help optimise our end-to-end production workflow. The role will be required to work on a flexible rota, being available from 9am to 6pm weekdays, including telephone support and regular onsite support at weekends and for other out of hours production work, including any On Call / Rota system that is required.

Responsibilities

• Implementation of new production environments - support, maintain, administer and troubleshoot media production equipment and systems.
• Collaborate with the wider global production technology team to ensure working to global operational and security standards.
• Providing first and second line support to the suites.
• Document and update documentation on standard procedures.
• Complete project work as set by the Production Technology Manager or Lead Engineer.
• Provide support and cover for other Production Support Engineers.
• Testing applications on Mac OS, Windows and Linux to confirm they work as expected.
• Patching software against security vulnerabilities and documenting.
• Scripting pre or post installation scripts where necessary for packages.
• Working with System and JAMF Pro admins, to upload and set scope of deployment of packages to Windows and Mac OS systems.

Requirements

• General "can-do" service attitude, proactive, flexible approach and actively suggest new ideas.
• Excellent time management skills and multi-tasking abilities.
• Excellent communication, problem solving and organisational skills.
• A flexible attitude to working out of hours when required.
• Able to adapt and keep abreast of changes in technology by investigating new systems, techniques and equipment, particularly Adobe technologies.
• Working knowledge of macOS, Windows and Linux operating systems.
• Good technical understanding of production workflows for print, digital, moving image, audio as well as colour pipeline, acquisition formats and technical standards.
• Good command line and scripting knowledge.
• Knowledge of plugins for above software applications, including but not limited to – Red Giant Complete, Redshift 3D, Arnold Renderer, Keentools Geotracker, NeatVideo, Boris FX Sapphire, Continuum and Mocha Pro, Insydium X-Particles, Chaos Group V-Ray.
• It would be great if you had some knowledge of any of the following (but it’s not a must!): Knowledge of applications and plugins used by Hogarth Production – Adobe Creative Suite, Maxon Cinema4D, The Foundry Nuke, Autodesk Maya, Mudbox and Flame, Side FX Houdini, Blackmagic DaVinci Resolve.
• Experience of Render farms (software and hardware) and render managers (Deadline etc).
• Experience of software deployment tools including Jamf Pro and Microsoft Intune.

Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability.

As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role.