Specialist, Product management, Payment Services (Europe) | London, UK

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Overview: Mastercard Payment Gateway Services is a leading supplier of online payment and fraud screening services. As part of Mastercard, we are an innovative and ambitious market leader intent on growing our global presence. This position reports to the Director, Market Product Management, Gateway Solutions. The Market Product Management team delivers on the gateway strategy in Europe, through cross-functional collaboration across the product, Mastercard's European regional account teams, and customers. This role sits at the intersection of customer, market, product innovation, and customer support, providing incredible opportunities for learning, organizational visibility, and career growth. Every day, you will be solving real-world challenges in a fast-moving and highly competitive area, utilizing your product and project management skills to deliver best-in-class solutions for the market. This is a very exciting role with lots of exposure to large organizational projects, and wider Mastercard within a strongly fintech-oriented environment. No single day is the same, so if you want an expansive role with challenge, flexibility, and opportunity to learn, apply now!

Role:

• Support product enablement strategy and roadmap, and customer requirements documentation to enable key customer projects.
• Monitor and assist key customer projects in defining project scope and supporting delivery teams and customers for removing any blockages.
• Support Europe Gateway's performance review and reporting process.
• Provide analytical support for the development of value propositions for capabilities and/or customer segments within the region.
• Maintain a library of standard artifacts to support the products and customers in the region.
• Regularly interact with global product and technical teams to develop and maintain an expert-level understanding of the products.
• Develop a deep understanding of customer needs, working closely with Product SMEs to define solutions to solve.
• Be a creative product thinker who enjoys working with engineers and designers.

All About You:

• Experience in supporting strategy, complex projects, and product development initiatives.
• Payments industry knowledge and experience, particularly credit card payments with a focus on e-commerce.
• High attention to detail, adaptable, executes with a sense of urgency, and possesses good planning and organizational skills.
• Excellent analytical and problem-solving skills with an ability to identify key issues, structure analysis, and provide recommendations.
• Strong verbal and written communication skills.
• Focused on continuous improvement both personally and commercially.
• Proficient in MS Office Applications, Internet & Email.
• Able to work and learn quickly in a fast-paced, fun, and dynamic environment.
• Proven ability to work in a cross-functional team, highly collaborative.

Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security training in accordance with Mastercard's guidelines.