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For Companies At a Glance
- Tasks: Lead global initiatives to optimise business processes and enhance operational efficiency.
- Company: Join ERM, a leader in environmental consulting, driving transformational change worldwide.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative culture.
- Why this job: Be part of a dynamic team making a real impact on global business processes.
- Qualifications: Strong background in marketing, sales, and CRM systems, especially Salesforce; project management experience required.
- Other info: Ideal for strategic thinkers ready to lead meaningful change in a global setting.
The predicted salary is between 43200 - 72000 £ per year.
ERM is at the beginning of a transformational initiative to optimize operational efficiency on a global scale. Our focus is on the implementation and streamlining of business processes, technologies, and behaviours across the organization. ERM is looking to support this team by recruiting a Global Business Process Manager (BPM) to drive operational efficiency and cost optimization across the commercial processes.
The BPM will work with regional and global Marketing and Commercial Excellence teams and the CCO and lead major change initiatives to optimize the Commercial processes and supporting technologies. The Global Business Process Manager reports into the Global Head of Business Process and Applications and will be accountable for:
- Process and program management: collaborate with the Commercial function to develop, standardize, and continually improve commercial business processes and technology adoption through continuous improvement projects to achieve consistency, efficiency, and compliance.
- Technology selection and optimization: optimize the implementation and use of Salesforce and related CRM platforms to enhance customer engagement, sales performance, and marketing effectiveness.
- Adoption: establish and enforce a governance framework to define, track, and improve the adoption of business processes within the Commercial domain.
PROFESSIONAL KNOWLEDGE, SKILLS AND EXPERIENCE
The Global Business Process Manager is a strategic leader focused on driving business transformation and application management. The ideal candidate will possess:
- Commercial expertise: strong background in marketing and sales processes, with a focus on leveraging Salesforce (SFDC, MCAE / Pardot) to enhance business performance.
- Consulting experience: background in management consulting and/or CRM system selection and implementation, specifically Salesforce.
- Transformation experience: demonstrated ability to navigate organizations through meaningful change, combining program management and technology expertise.
- Program management experience: significant experience in project and portfolio management, with certifications such as APM, PRINCE2, or Lean Six Sigma methodologies preferred. Ability to lead projects using agile, waterfall and hybrid methodologies.
- Process management and documentation: proven expertise in process management and documentation within a global organization, ensuring alignment and consistency across functions and teams.
- Change leadership: a proven history of leading operational efficiency, cost optimization, and cultural change.
- Communication skills: outstanding verbal and written communication, with the ability to engage and influence senior stakeholders.
- Team development: proven track record of building and leading high-performing teams to deliver tangible improvements.
Global Business Process Manager (Mid - Senior Level) employer: netrunner
Contact Detail:
netrunner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Business Process Manager (Mid - Senior Level)
✨Tip Number 1
Familiarise yourself with the latest trends in business process management and transformation. Understanding current methodologies and technologies, especially around Salesforce, will help you speak confidently about how you can contribute to ERM's goals.
✨Tip Number 2
Network with professionals in the field of business process management and CRM systems. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational efficiency and change in previous roles. Highlighting your transformation experience will demonstrate your capability to lead initiatives at ERM.
✨Tip Number 4
Showcase your leadership skills by discussing how you've built and developed high-performing teams. This is crucial for the Global Business Process Manager role, so be ready to share your strategies for team development and engagement.
We think you need these skills to ace Global Business Process Manager (Mid - Senior Level)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business process management, particularly with Salesforce and commercial processes. Use specific examples that demonstrate your expertise in driving operational efficiency and change management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with ERM's transformational initiatives. Highlight your consulting experience and any successful projects that showcase your ability to lead change.
Showcase Your Skills: Clearly outline your skills in program management and process documentation. Mention any certifications you hold, such as APM or PRINCE2, and explain how these have contributed to your success in previous roles.
Prepare for Potential Questions: Anticipate questions related to your experience with CRM systems, particularly Salesforce. Be ready to discuss specific challenges you've faced in past roles and how you overcame them to drive business transformation.
How to prepare for a job interview at netrunner
✨Showcase Your Commercial Expertise
Make sure to highlight your strong background in marketing and sales processes during the interview. Discuss specific examples of how you've leveraged Salesforce to enhance business performance, as this is crucial for the role.
✨Demonstrate Transformation Experience
Prepare to share instances where you've successfully navigated organisations through meaningful change. Focus on your program management and technology expertise, and be ready to discuss the methodologies you used, such as agile or waterfall.
✨Communicate Effectively
Outstanding communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics. Be prepared to engage and influence senior stakeholders with your ideas.
✨Highlight Team Development Skills
Discuss your experience in building and leading high-performing teams. Share specific examples of how you've developed team members and delivered tangible improvements, as this will demonstrate your leadership capabilities.
