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- Tasks: Become a trusted technical advisor, supporting infrastructure and platform deployments for clients.
- Company: Join Oracle, a tech leader transforming global business with innovative solutions.
- Benefits: Enjoy flexible working, competitive salary, mental health support, and diverse employee resource groups.
- Why this job: Tackle complex challenges in a collaborative environment that values innovation and diversity.
- Qualifications: 6-10 years of hands-on experience with Oracle Database and Infrastructure products required.
- Other info: Must be willing to undergo UK Government Security Vetting.
The predicted salary is between 48000 - 72000 £ per year.
Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Support Engineer. If you have a passion for innovation in tech, we want you on our team! Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We’re looking for an experienced and self-motivated engineer to work on customer premises in the UK as our Database Infrastructure Specialist. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services. This is an onsite role with customers 5 days per week, in London and UK South.
Why work at Oracle?
- A competitive salary with exciting benefits.
- Flexible and remote working.
- Learning and development opportunities to advance your career.
- An Employee Assistance Program to support your mental health.
- Employee resource groups that champion our diverse communities.
- Core benefits such as medical, life insurance, and access to retirement planning.
- An inclusive culture that celebrates what makes you unique.
What you’ll do:
- Become our customers' trusted technical advisor and develop a deep knowledge of their systems and needs.
- You’ll support the operation of infrastructure and platform deployments onsite and in the cloud, delivering services that drive customer success and innovation.
- Provide production operation support for ODI.
- Support the stability, availability, and performance of critical business systems.
- Install, configure, and operate Exadata and other Oracle Infrastructure Platform products.
- Deliver solution architecture advice, reviews, and conceptual support.
- Analyze product problems to find resolutions.
- Resolve new and complex issues, research technical inquiries, and handle user problems.
- Support software installation, configuration, health checks, and performance assessments.
- Educate customers on product features, issues, evolutions, upgrades, benefits, and patches.
- Deliver client-specific and proactive support of dedicated CCS customers to ensure operational excellence of Oracle Infrastructure & Platform deployments in the Cloud, on premise, or both.
- Act as a trusted technology advisor for our CCS customers with a deep knowledge of the customer's requirements and environments.
- Maintain effective professional relationships within the global CCS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support, and customer staff at various levels.
Desirable experience:
- At least 6-10 years’ hands-on experience in working with Oracle Database and Infrastructure products, in particular Oracle Engineered Systems including Exadata, Oracle Cloud Infrastructure (OCI), or comparable platforms.
- Strong proven Oracle DBA experience is a prerequisite.
- Hands-on experience with IT Security, Oracle security products (Database Vault, Audit Vault, Database Firewall).
- OCI Security Professional certification or other Cyber security certification is an advantage.
- Advanced OS Administration skills with Unix/Linux are essential; additional Solaris, Solaris-Cluster, and Windows skills are a plus.
- Must be willing to undertake the UK Government Security Vetting process.
We also use:
- Oracle engineered systems such as Exadata, ZDLRA.
- Oracle DBA, HA, and DR skills.
- OCI, Unix, Linux, Solaris, and ZFS Storage.
- Oracle Advanced security, Audit Vault, DB Vault, Data Safe, DB firewall, TDE.
- Real Application Clusters and Grid Infrastructure.
- Enterprise Manager OEM and Grid Control.
- Oracle VM, Directory Server, and ASM.
- Network switches, protocols, and security.
- Load balancer, Java, XML, SQL, shell scripting.
At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before. Learn more about our commitment to diversity and inclusion.
Advanced Services Engineer - CSS Database Infrastructure Specialist - UK Government Security Cl[...] employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Services Engineer - CSS Database Infrastructure Specialist - UK Government Security Cl[...]
✨Tip Number 1
Familiarise yourself with Oracle's products and services, especially Exadata and Oracle Cloud Infrastructure. Understanding these technologies will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Oracle, particularly those in the Customer Success Services team. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex technical issues. Highlighting your problem-solving skills and experience with Oracle Database and Infrastructure products will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in IT security and database management. Being knowledgeable about current best practices and innovations will show that you're proactive and committed to continuous learning, which is highly valued at Oracle.
We think you need these skills to ace Advanced Services Engineer - CSS Database Infrastructure Specialist - UK Government Security Cl[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Oracle Database and Infrastructure products, especially Exadata and OCI. Use specific examples to demonstrate your hands-on experience and technical skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation in tech and how your background aligns with the role of Advanced Services Engineer. Mention your experience in providing production operation support and your ability to act as a trusted technical advisor.
Highlight Relevant Certifications: If you have any certifications related to Oracle security products or OCI Security Professional certification, be sure to mention these prominently in your application. This will strengthen your candidacy.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your problem-solving abilities, particularly in resolving complex issues and supporting critical business systems. This is key for the role and will set you apart from other candidates.
How to prepare for a job interview at Oracle
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Oracle Database and Infrastructure products. Highlight specific projects where you've installed, configured, or operated Exadata or other Oracle systems, as this will demonstrate your capability to handle the technical challenges of the role.
✨Understand Customer Needs
As a Database Infrastructure Specialist, you'll need to act as a trusted advisor. Research the company’s customer base and think about how you can tailor your support to meet their unique needs. Be ready to share examples of how you've successfully supported clients in the past.
✨Prepare for Problem-Solving Scenarios
Expect to face complex technical problems during the interview. Prepare by reviewing common issues related to Oracle products and think through your problem-solving process. Being able to articulate your approach to troubleshooting will impress your interviewers.
✨Demonstrate Your Commitment to Security
Given the importance of IT security in this role, be sure to discuss your experience with Oracle security products and any relevant certifications. Show that you understand the significance of security in database management and how it impacts customer trust and success.
