IT Support Analyst - 1st & 2nd Line - Insurance - Onsite, London

Our client, in the Insurance sector, is looking for someone with the primary purpose of providing a service to the business and rapidly resolve technical issues as part of the group service desk.

Your responsibilities will include:

• Provide 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance)

• Ownership of Incidents, Service Requests, Problems and Change Requests

• Windows build and deployment tools, such as MDT, Autopilot

• Manage tickets via ITSM software ServiceNow

• Troubleshoot RDS issues

• Troubleshooting Outlook, including problems connecting to Exchange/Office 365

You should have experience of:

• Microsoft Active Directory knowledge.

• Knowledge of PowerShell Scripting language

• Knowledge of Microsoft Windows 10, Windows Server 2012/2016/2019, and Microsoft Office Suite O365.

• An understanding of networking principles as applied to LAN, WAN and VOIP configurations.

• Knowledge of Virtual server technologies.

• IT-related degree/qualifications or Equivalent work experience

• Strong IT troubleshooting skills, in relation to end-user support.