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For Companies At a Glance
- Tasks: Plan and control patient transport to NHS facilities, ensuring timely and efficient movement.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS with over 2,500 colleagues.
- Benefits: Enjoy a supportive work culture, full training, and opportunities for career growth.
- Why this job: Make a real impact on patient care while working in a dynamic and inclusive environment.
- Qualifications: Experience in transport control, strong IT skills, and excellent customer service abilities required.
- Other info: Full training provided; ideal for those looking to start a career in healthcare logistics.
The predicted salary is between 30000 - 42000 £ per year.
Here at EMED we have an opportunity for a Bank Transport Controller (Dispatch/Planner) in Bristol. As a Controller, you will be planning and controlling the daily movement of non-emergency medically eligible patients to and from NHS Healthcare facilities efficiently and effectively. Controllers will liaise with hospital staff and departments to ensure that good communications are maintained, and patients are moved in a timely manner to offer the control room resilience.
Essential criteria:
- Experience of working in a similar transport control environment, using logistical and planning skills.
- Be comfortable using a computer and a variety of IT systems (full training on our software is provided).
- Working effectively as a part of the team.
- Be customer service focused and able to effectively handle sensitive situations.
- Be able to stay calm under pressure.
- Ability to take initiative.
- Good telephone manner.
Desired criteria:
- Experience of controlling, dispatching and planning NEPTS (Non-Emergency Patient Transport Service) journeys.
- Good knowledge and understanding of the geographical area.
EMED Group is committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Controller/Dispatcher - Bank employer: E-zec Medical Transport Services Ltd.
Contact Detail:
E-zec Medical Transport Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller/Dispatcher - Bank
✨Tip Number 1
Familiarise yourself with the NHS and its transport services. Understanding how the Non-Emergency Patient Transport Service (NEPTS) operates will give you a significant edge during interviews, as you'll be able to discuss relevant experiences and insights.
✨Tip Number 2
Network with current or former employees of EMED Group or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Brush up on your logistical and planning skills. Consider taking a short online course or workshop that focuses on transport management or dispatching, as this will not only enhance your knowledge but also demonstrate your commitment to the role.
✨Tip Number 4
Prepare for situational questions that assess your ability to handle pressure and sensitive situations. Think of examples from your past experiences where you successfully managed challenging scenarios, as this will showcase your problem-solving skills and calmness under pressure.
We think you need these skills to ace Controller/Dispatcher - Bank
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Controller/Dispatcher position. Tailor your application to highlight relevant experience in transport control and planning.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved logistical planning or dispatching. Mention specific examples where you successfully managed transport operations or handled sensitive situations.
Showcase IT Skills: Since the role requires comfort with various IT systems, make sure to mention your proficiency with computers and any relevant software you've used in past positions. If you have experience with transport management systems, be sure to include that.
Demonstrate Customer Service Focus: Given the importance of customer service in this role, provide examples in your application that showcase your ability to handle sensitive situations and maintain good communication with both patients and healthcare staff.
How to prepare for a job interview at E-zec Medical Transport Services Ltd.
✨Showcase Your Logistical Skills
Make sure to highlight any previous experience you have in transport control or planning. Discuss specific examples where you successfully managed logistics, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Customer Service Focus
Prepare to discuss how you've handled sensitive situations in the past. EMED values customer service, so share examples that showcase your ability to remain calm and professional while addressing patient needs.
✨Familiarise Yourself with the Area
Having a good knowledge of the geographical area is a plus. Before the interview, take some time to research Bristol and its surrounding areas, as this will help you answer questions related to route planning and patient transport.
✨Emphasise Teamwork and Communication
Controllers need to work effectively as part of a team. Be ready to discuss how you’ve collaborated with others in previous roles, especially in high-pressure environments, to ensure smooth operations and effective communication.
