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- Tasks: Manage reservations for meetings and events, ensuring timely client requests.
- Company: Portico values diversity and a fun, engaging work culture.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts at top retailers.
- Why this job: Join a dynamic team at a flagship location, exceeding expectations in service excellence.
- Qualifications: Previous reservations experience in a 5-star hotel or corporate setting is essential.
- Other info: Full-time role with training opportunities and a supportive work environment.
The predicted salary is between 30000 - 36600 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are currently recruiting for a Reservations Coordinator (Conference Services Coordinator) for our team based at an American multinational investment bank and financial services company based in the City. The investment bank and financial services company are a true flagship location for Portico! The team take pride in being the service partner relied upon to deliver an intuitive service, with careful planning and faultless standards. They have a special can-do, flexible approach and relish the opportunity to keep raising the bar, exceeding expectations at every opportunity.
The Conference Services Coordinator will work closely with our Conference Services team, taking ownership for the reservations related to all meetings and events booking requests. They will ensure that client requests are managed in a timely manner and in line with our booking guidelines, as well as ensuring space utilisation is maximised. They will also need to build strong working relationships with onsite vendors to ensure full oversight of booking requirements is communicated.
Hours: 40 hours per week, 8.5 hours a day shifts between 08.00 - 18.30, Monday to Friday
Salary: £32,894
Qualifications: The successful candidate must be friendly, innovative, motivated by service excellence, with excellent attention to detail. Previous reservations experience within a 5-star hotel or high-end corporate environment is essential. Familiarity with events planning is desirable.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
Reservations Coordinator employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarise yourself with the specific services and culture of Portico. Understanding their unique approach to service excellence will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees of Portico, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare examples from your previous experience that showcase your attention to detail and ability to manage multiple bookings effectively. Being able to articulate these experiences will highlight your suitability for the Reservations Coordinator role.
✨Tip Number 4
Research common challenges faced in reservations coordination within high-end environments. Being knowledgeable about these issues and how to address them can set you apart as a proactive candidate who is ready to contribute from day one.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Reservations Coordinator position. Tailor your application to highlight relevant experience in reservations and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in reservations, particularly in high-end environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your attention to detail and service excellence.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Portico. Highlight specific experiences that showcase your ability to manage bookings and build relationships with clients and vendors.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reservations Coordinator role.
How to prepare for a job interview at Portico
✨Showcase Your Customer Service Skills
As a Reservations Coordinator, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for clients in previous roles, especially in high-pressure environments.
✨Demonstrate Attention to Detail
Attention to detail is key in this role. During the interview, highlight instances where your meticulous nature has led to successful outcomes, such as avoiding booking errors or ensuring all client requests were met accurately.
✨Familiarise Yourself with Event Planning
While previous reservations experience is essential, having a grasp of event planning will set you apart. Research common practices in event coordination and be ready to discuss how you can apply this knowledge to enhance the team's service delivery.
✨Emphasise Your Flexibility and Can-Do Attitude
Portico values a flexible approach and a positive attitude. Prepare to discuss how you've adapted to changing circumstances in past roles and how you maintain a solution-oriented mindset when faced with challenges.
