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For Companies At a Glance
- Tasks: Support clients and Property Managers through calls, emails, and admin tasks.
- Company: Join Chaneys Chartered Surveyors, a trusted property management company since 1959.
- Benefits: Enjoy 24 days leave, discounts, flexible work options, and career growth opportunities.
- Why this job: Be part of a dynamic team focused on customer satisfaction and professional development.
- Qualifications: Basic IT skills required; training provided for industry-specific systems.
- Other info: Office-based role in Reading with a supportive and friendly work culture.
The predicted salary is between 28800 - 42000 £ per year.
Location: Head Office, Chiltern House, Marsack Street, Caversham, Reading (office based)
Working Hours: 09:00 – 17:30, Monday - Friday
Salary: Competitive
About Chaneys Chartered Surveyors:
Established in 1959, Chaneys is a trusted property and asset management company serving the Thames Valley area for over 50 years. With a client-focused approach, professional expertise, and a Chartered status, we have earned a strong reputation. Our diverse clientele includes Management Companies, Resident Associations, Developers, and Landlords.
Benefits:
- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
Job Description:
The Customer Support Advisor is responsible for providing an ongoing and efficient customer-focused support service to Property Managers and clients. Key responsibilities and tasks include:
- Client & Customer Interaction: Handle phone calls, emails, and correspondence professionally, ensuring timely and grammatically correct responses.
- Service Standards & Communication: Maintain politeness, clarity, and professionalism in all interactions while meeting customer expectations.
- Issue Resolution & Administration: Address portfolio-related instructions, monitor contractor service delivery, and process insurance claims efficiently.
- Property Visits & Monitoring: Accompany Property Managers on site visits and ensure service levels are upheld.
- Decision-Making & Problem-Solving: Assess situations logically, provide reasoned responses, and contribute to process improvements.
- Customer Satisfaction & Continuous Improvement: Actively seek ways to enhance service delivery, identify trends, and exceed customer expectations.
Qualifications and Skills:
- Basic IT skills (word-processing and spreadsheets).
- Industry-specific systems (e.g. Propman / FixFlo) knowledge is desirable but not essential as training will be provided.
- A good communicator (both written and oral), able to motivate both the direct staff and on-site staff to provide a user-friendly and customer-oriented management service.
- Organised and proactive.
Application Process:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Chaneys Chartered Surveyors on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-EJ1.
Office Administrator/ Customer Support Advisor employer: Premier Estates Limited
Contact Detail:
Premier Estates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator/ Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the property management industry. Understanding the basics of how property management works and the common challenges faced can give you an edge in interviews, showing your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of client interaction, being able to articulate your thoughts clearly and professionally will be crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Research Chaneys Chartered Surveyors and their services. Knowing about their history, values, and client base will help you tailor your responses during the interview and demonstrate that you are a good fit for their team.
✨Tip Number 4
Prepare examples of past experiences where you've successfully resolved customer issues or improved service delivery. This will showcase your problem-solving skills and ability to enhance customer satisfaction, which are key aspects of the role.
We think you need these skills to ace Office Administrator/ Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Office Administrator/Customer Support Advisor position. Tailor your application to highlight relevant experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Emphasise your communication skills and any customer service experience, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills align with the job requirements, particularly in client interaction and problem-solving.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. A polished application reflects your attention to detail and professionalism, which are key in this role.
How to prepare for a job interview at Premier Estates Limited
✨Research the Company
Before your interview, take some time to learn about Chaneys Chartered Surveyors. Understand their values, services, and the clientele they serve. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Communication Skills
As a Customer Support Advisor, effective communication is key. Practice articulating your thoughts clearly and professionally. Be prepared to provide examples of how you've successfully handled customer interactions in the past.
✨Showcase Problem-Solving Abilities
Think of specific instances where you've resolved issues or improved processes. During the interview, share these examples to demonstrate your decision-making skills and proactive approach to challenges.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, and career growth. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
