At a Glance
- Tasks: Join our team to support and manage network infrastructure for key customers.
- Company: CDS, a Hewlett Packard Enterprise company, delivers top-notch business services across Europe.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: 5+ years in networking with strong customer service and technical skills required.
- Other info: This role may require out-of-hours cover as part of a rota.
The predicted salary is between 36000 - 60000 £ per year.
CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
We are looking for an experienced Network Operations Engineer, who will be required to work as part of an onsite team providing Network Infrastructure support, implementation & management for key customers. The role will take in diverse responsibilities from patching LAN connectivity for new customer equipment through to documentation and implementation of complex new network solutions. The candidate must be self-motivated and able to work both independently and as part of a wider team. This role may include requirements to perform cover Out of Hours as part of a rota.
The tasks will include (but are not limited to):
- Network installations and support.
- Troubleshooting hardware and firmware issues on all various forms of equipment.
- Deploying new logical networks via Change Control.
- Working with new customers to onboard them to new solutions.
- Being a first responder for customer logged vaults.
- Configuring and deploying network equipment.
- Adhering to strict policies and processes around security and data protection.
- Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
- Creating and maintaining comprehensive and meaningful updates within the ticket handling system.
- Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams.
- Working alongside HPE TAC teams to resolve customer issues.
Required skills and attributes:
- Proven networking background spanning at least 5 years.
- Exceptional customer service skills including the ability to simplify technical detail.
- Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
- Confident, collaborative working style and able to interface with people of all levels.
- Proactive approach to work activities & support of colleagues.
- Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
- Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.
- Knowledge of network equipment from network vendors.
- Strong understanding of both LAN and Wireless networking.
- Ability to pass necessary steps to achieve high level UK Government security clearances.
- Aruba LAN (CX, AOS, HPE Comware).
- Aruba Wireless.
- Experience with NG Firewall equipment (Fortinet, Palo Alto, Cisco).
- ITIL Service Management Foundation.
- Experience of IT incident management.
- Fluke & other cable test equipment.
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
Senior Network Operations Engineer employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Operations Engineer
✨Tip Number 1
Make sure to research CDS and Hewlett Packard Enterprise thoroughly. Understanding their values, services, and recent projects can help you tailor your conversations and show genuine interest when you reach out to the job poster.
✨Tip Number 2
Network with current or former employees of CDS on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your discussions with the HR Talent Acquisition Specialist.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your networking skills and customer service excellence. Being ready to discuss these in detail will help you stand out as a candidate who can meet the role's demands.
✨Tip Number 4
Familiarise yourself with the technologies mentioned in the job description, such as Aruba LAN and NG Firewall equipment. Showing that you have hands-on experience or knowledge in these areas can significantly boost your chances during the interview process.
We think you need these skills to ace Senior Network Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network operations and customer service. Emphasise your skills in troubleshooting, network installations, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for network engineering and your understanding of the role at CDS. Mention specific projects or experiences that demonstrate your ability to meet the requirements outlined in the job description.
Highlight Relevant Certifications: If you have certifications related to networking, such as ITIL or vendor-specific qualifications (like Aruba or Cisco), make sure to include these prominently in your application. They can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved complex network issues in the past. This will demonstrate your proactive approach and ability to handle urgent situations, which is crucial for this role.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Showcase Your Networking Expertise
Be prepared to discuss your extensive networking background. Highlight specific projects or experiences that demonstrate your skills in LAN and wireless networking, as well as your familiarity with various network equipment and vendors.
✨Demonstrate Customer Service Skills
Since exceptional customer service is crucial for this role, think of examples where you've simplified technical details for clients or resolved issues efficiently. This will show your ability to communicate effectively with customers.
✨Prepare for Technical Questions
Expect technical questions related to network installations, troubleshooting, and configuration. Brush up on your knowledge of Aruba LAN, NG Firewall equipment, and ITIL Service Management principles to confidently answer these queries.
✨Exhibit a Proactive Attitude
During the interview, convey your proactive approach to work and problem-solving. Share instances where you took initiative to support colleagues or improve processes, as this aligns with the company's values.