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- Tasks: Be the go-to person for clients' travel needs and create unforgettable experiences.
- Company: Join a dynamic team passionate about travel and customer satisfaction.
- Benefits: Enjoy flexible remote work, exclusive travel discounts, and professional development opportunities.
- Why this job: Make a real impact by enhancing clients' travel experiences while working in a fun, supportive culture.
- Qualifications: Strong organisational skills and a love for travel are essential; prior experience is a plus.
- Other info: Apply now to turn travel dreams into reality!
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a dedicated and enthusiastic Customer Relations Advisor with a passion for travel to join our team! In this role, you will coordinate personalized services and address clients' needs throughout the entire process, ensuring seamless and enjoyable travel experiences.
Responsibilities
- Serve as clients' primary point of contact, promptly addressing all travel-related inquiries, concerns, and needs.
- Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations.
- Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients.
- Proactively monitor client travel plans, resolving delays, cancellations, or itinerary adjustments.
- Communicate updates, confirmations, and travel documentation to clients promptly.
- Gather and analyze customer feedback to identify opportunities for improving the travel experience.
- Maintain detailed records of client interactions, preferences, and special requests.
- Assist in planning group travel, corporate events, and destination trips to meet client goals.
Qualifications
- Strong organizational skills with the ability to multitask and manage time effectively.
- Exceptional communication and interpersonal abilities.
- A passion for travel and creating positive experiences for clients.
- Familiarity with travel booking systems or willingness to learn.
- Prior experience in travel coordination, customer service, or hospitality is preferred.
What We Offer
- Flexible, remote work opportunities.
- Access to exclusive travel discounts and perks.
- Training and professional development in the travel industry.
- Competitive compensation with performance-based incentives.
If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Customer Relations Advisor! Apply today and start making travel dreams come true.
Customer Relations Advisor employer: Travel by Tilly
Contact Detail:
Travel by Tilly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor
✨Tip Number 1
Familiarise yourself with popular travel destinations and current trends in the travel industry. This knowledge will not only help you during interviews but also demonstrate your passion for travel, which is a key requirement for the role.
✨Tip Number 2
Network with professionals in the travel industry through social media platforms like LinkedIn. Engaging with others in the field can provide valuable insights and potentially lead to referrals for the Customer Relations Advisor position.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer inquiries or resolved issues in previous roles. Highlighting your problem-solving skills and ability to create positive experiences will resonate well with the hiring team.
✨Tip Number 4
Research StudySmarter and our values, especially our commitment to customer satisfaction and travel experiences. Tailoring your conversation to align with our mission will show that you're genuinely interested in joining our team.
We think you need these skills to ace Customer Relations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and travel coordination. Emphasise any roles where you've managed client relationships or resolved issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your ability to create positive experiences for clients. Mention specific examples of how you've gone above and beyond in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, communication abilities, and any familiarity with travel booking systems. These are key qualifications for the Customer Relations Advisor role.
Show Enthusiasm: Convey your enthusiasm for the travel industry and the opportunity to help clients. A positive attitude can make a significant difference in your application and set you apart from other candidates.
How to prepare for a job interview at Travel by Tilly
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this role is all about creating memorable travel experiences for clients.
✨Demonstrate Strong Communication Skills
Since you'll be the primary point of contact for clients, it's crucial to showcase your exceptional communication abilities. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you would handle various client inquiries.
✨Highlight Your Organisational Skills
This role requires strong organisational skills and the ability to multitask. Be ready to provide examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, ensuring everything ran smoothly.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential travel-related challenges, such as delays or cancellations, and prepare to discuss how you would proactively resolve these issues to ensure a positive client experience.
