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- Tasks: Join our team as an Automotive Field Engineer, providing top-notch technical support to Ford dealerships.
- Company: MSX International is a global leader in automotive business solutions, operating in over 80 countries.
- Benefits: Enjoy a £40,000 salary, company car, 25 days leave, and exclusive discounts.
- Why this job: Be part of a diverse team, enhance customer satisfaction, and grow your career with global opportunities.
- Qualifications: Ideal candidates are experienced technicians with strong customer service skills and a passion for cars.
- Other info: This role involves travel across East Anglia, with occasional overnight stays.
The predicted salary is between 28800 - 48000 £ per year.
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing costs, and enhancing customer satisfaction.
MSX International has a great opportunity for an experienced Master Technician to join a team of Automotive Field Engineers covering East Anglia, England. If you are looking to use your skills and experience to provide exceptional customer service, this could be the role for you.
As our new Automotive Field Engineer, you will assist the Ford Customer Service Division (FCSD) UK in achieving enhanced Dealer Technical Support, maximizing Customer Satisfaction, Loyalty, and Lifetime Value for present and potential Ford Customers. The Automotive Field Engineer will provide technical information and recommendations for customer vehicles through visits to the dealership network with a view to improving fix-it-right first-time rates.
The Automotive Field Engineer will:
- Conduct field visits, including overnight stays as necessary
- Record data as required into a dedicated software package
- Liaise with FCSD on vehicle case histories/trends and analysis
- Work on other assignments (responsibility for Dealer technical surveys, analysis, investigation, etc.)
- Write and circulate data to Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary
- Liaise with dealership personnel at all levels
- Complete and provide information for MSXI documentation as necessary
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization that takes pride in our diverse workforce.
In Joining MSX, you can enjoy:
- £40,000 per year
- Company Car
- Paid business expenses
- 25 days annual leave per year + bank holidays
- Cash back health care scheme
- Exclusive discounts on everyday purchases
- Exclusive discounts on car purchases
- Potential to progress within the company, with global opportunities updated regularly
Working pattern and location:
- 40 hours per week
- Permanent
- Monday - Friday
- East Anglia/Field based
This is a fantastic opportunity for an experienced automotive technical engineer who has a passion for cars and delivering exceptional customer experience.
Our ideal Field Engineer will:
- Have a dealer workshop background at a senior level (ideally Master Technician)
- Have demonstrable automotive experience
- Have customer-facing experience (advantageous)
- Have a good understanding of dealership operations
- Have the ability to investigate, report on, and diagnose complex vehicle systems, either ‘hands-on’ or remotely
- Hold a recognized High Voltage qualification
Due to the location of this role, candidates located in the East Anglian area would be suitable. The ideal candidate will be willing to travel across East Anglia to include parts of Greater London, Essex, Suffolk, Norfolk, Cambridgeshire, and Hertfordshire, with occasional overnight stays.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Automotive Field Engineer employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Field Engineer
✨Tip Number 1
Familiarise yourself with the latest Ford technologies and customer service practices. This will not only help you during interviews but also demonstrate your commitment to staying updated in the automotive field.
✨Tip Number 2
Network with current or former employees of MSX International or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your diagnostic skills and knowledge of complex vehicle systems. Being able to showcase your hands-on experience will be crucial in this role.
✨Tip Number 4
Demonstrate your customer-facing experience by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to enhance customer satisfaction, a key aspect of the Automotive Field Engineer role.
We think you need these skills to ace Automotive Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Vehicle Technician and any customer-facing roles you've held. Emphasise your technical skills, especially those related to diagnosing complex vehicle systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to exceptional customer service. Mention specific experiences that demonstrate your ability to improve customer satisfaction and loyalty.
Highlight Relevant Qualifications: Clearly list any relevant qualifications, such as your High Voltage qualification, and ensure they are prominently featured in your application. This will help you stand out as a qualified candidate.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully diagnosed and resolved complex vehicle issues in the past. This will demonstrate your capability to handle the responsibilities of an Automotive Field Engineer.
How to prepare for a job interview at MSX International.
✨Showcase Your Technical Expertise
As an Automotive Field Engineer, your technical knowledge is crucial. Be prepared to discuss your experience as a Master Technician and provide specific examples of complex vehicle systems you've diagnosed or repaired.
✨Demonstrate Customer Service Skills
Since the role involves customer-facing interactions, highlight any previous experiences where you provided exceptional service. Share stories that illustrate your ability to communicate effectively with customers and dealership personnel.
✨Familiarise Yourself with MSX International
Research MSX International's mission, values, and recent projects. Understanding their approach to enhancing customer satisfaction and dealership performance will help you align your answers with their goals during the interview.
✨Prepare for Field Visit Scenarios
Expect questions about how you would handle field visits and overnight stays. Think about how you would manage your time, gather data, and liaise with dealership staff to improve fix-it-right first-time rates.
