Counter Fraud Investigator

Are you someone who thrives on uncovering the truth, investigating claims, and engaging with customers and third parties? If you have experience in insurance, fraud prevention, or investigative roles, we’d love to hear from you!

A bit about the job:

As a Counter Fraud Investigator, you will play a key role in identifying and investigating potentially fraudulent property claims. You’ll be responsible for reviewing cases referred from various sources, conducting thorough investigations, and ensuring that genuine claims are settled swiftly. This role requires excellent communication skills as you will liaise with customers and third parties while managing your own caseload of active investigations. You’ll need to use initiative, make quick decisions when necessary, and balance working independently with collaborating as part of a team.

Skills and experience we’re looking for:

• Experience in insurance claims, fraud investigation, or a related field.
• Strong analytical and decision-making skills.
• Excellent written and verbal communication abilities.
• Ability to manage a personal caseload and prioritise effectively.
• Knowledge of UK fraud legislation, including The Fraud Act 2006 (desirable but not essential).

What you’ll get for this role:

• Salary – Up to £30,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary, actual amount depends on your performance
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Outstandingly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your well-being seriously with lots of support and tools

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to.