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- Tasks: Lead the front desk team to deliver outstanding guest service and smooth operations.
- Company: Join the iconic Asher Adams, a luxury hotel with a rich history in Salt Lake City.
- Benefits: Enjoy flexible scheduling, growth opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values excellence and creates memorable guest experiences.
- Qualifications: Must have cash handling experience, strong communication skills, and front desk experience.
- Other info: Work in a historic landmark across from the Delta Center, home to exciting events.
The predicted salary is between 28800 - 43200 £ per year.
The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind in the Salt Lake City market.
Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests.
Key Responsibilities:
- Supervise front desk operations, including check-in, check-out, and guest services
- Lead and motivate the front desk team to provide exceptional customer service
- Handle guest inquiries, concerns, and special requests in a professional and efficient manner
- Train and onboard new front desk staff members
- Ensure accuracy and completeness of guest reservations and billing information
- Collaborate with other departments to resolve guest issues and enhance guest experiences
- Maintain a clean and organized front desk area
- Monitor and maintain compliance with hotel policies and procedures
Qualifications:
- Prior cash handling experience necessary
- High School graduate or G.E.D. equivalent
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Six months Front Desk experience
- Strong computer skills
- Flexible schedule including nights and weekends
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.
Front Desk Supervisor employer: Davidson Hospitality Group
Contact Detail:
Davidson Hospitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Supervisor
✨Tip Number 1
Familiarise yourself with the Asher Adams hotel and its unique features. Understanding the hotel's history and its significance in the Salt Lake City market will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you motivated your team or resolved conflicts, as this will highlight your suitability for the Front Desk Supervisor position.
✨Tip Number 3
Brush up on your customer service skills and be prepared to discuss how you handle guest inquiries and complaints. Think of scenarios where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with the hotel's commitment to exceptional service.
✨Tip Number 4
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Front Desk Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality and front desk operations. Emphasise any leadership roles or customer service achievements that align with the responsibilities of a Front Desk Supervisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific examples of how you've successfully managed teams or improved guest experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that are pertinent to the role, such as cash handling, communication, and problem-solving abilities. Make sure to include your experience with computer systems used in hotel management.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a supervisory role.
How to prepare for a job interview at Davidson Hospitality Group
✨Showcase Your Customer Service Skills
As a Front Desk Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've handled guest inquiries or resolved issues in the past. Highlight your ability to create memorable experiences for guests.
✨Demonstrate Leadership Qualities
Since you'll be leading a team, it's important to convey your leadership style. Discuss how you motivate and train staff, and provide examples of how you've successfully managed a team in previous roles.
✨Familiarise Yourself with the Property
Research the Asher Adams and its unique features. Understanding the hotel's history and its significance will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges you might encounter at the front desk and how you would address them, ensuring you align your answers with the hotel's commitment to excellence.
