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- Tasks: Ensure smooth baggage transfers and solve issues for Lufthansa Group airlines.
- Company: Join Swissport, a leader in aviation services at Heathrow Airport.
- Benefits: Enjoy competitive pay, career growth, and ongoing training in a dynamic environment.
- Why this job: Be part of a vital team in the exciting world of aviation with a focus on customer service.
- Qualifications: Previous airport operations experience preferred; strong problem-solving and communication skills required.
- Other info: Flexible 24/7 shifts; embrace diversity in an inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Swissport is seeking a dedicated and proactive Interline Coordinator to join our team at the airport. As an Interline Coordinator, you will play a crucial role in ensuring the smooth transfer of passenger baggage, particularly for Lufthansa Group airlines (LH/LX/OS) in the spur area. Your primary responsibility will be to solve baggage-related issues and prevent potential misconnections.
Responsibilities
- Actively monitor and intervene in baggage handling processes to prevent missed connections.
- Identify and rectify situations where bags have been erroneously sent to the customs hall.
- Locate and redirect bags that have dropped down the wrong chute.
- Utilise BccR/HAL BSM systems to track and chase missing bags.
- Enter K-edit tag numbers into the baggage tracking system.
- Maintain constant communication with all relevant parties via WhatsApp regarding late bags to flights.
- Ensure VIP Airport bags are prioritized and make it onto their designated flights.
- Liaise with various airport departments including Check-in, Flight Control Center (FCC), Lufthansa Duty Manager (LH DM), Ramp, and Operations.
- Compile and submit daily reports to Lufthansa Group detailing reasons for missed bags.
Qualifications
- Previous experience in airport operations or baggage handling preferred.
- Strong problem-solving and decision-making abilities.
- Excellent communication skills, both verbal and written.
- Proficiency in using airline and airport computer systems.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Familiarity with WhatsApp and other communication platforms.
- Detail-oriented with a strong focus on customer service.
- Flexibility to work in a 24/7 operational environment.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth within Swissport.
- Dynamic work environment in the exciting world of aviation.
- Ongoing training and development programs.
At Swissport, we value diversity and are committed to creating an inclusive workplace. If you are passionate about ensuring seamless baggage handling and providing excellent service to our airline partners, we encourage you to apply for this challenging and rewarding position. Join our team and play a vital role in supporting the global aviation industry!
Interline Coordinator - Baggage Services - Heathrow Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interline Coordinator - Baggage Services - Heathrow Airport
✨Tip Number 1
Familiarise yourself with the specific baggage handling systems mentioned in the job description, like BccR and HAL BSM. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of Swissport or those in similar roles at Heathrow Airport. They can provide valuable insights into the day-to-day responsibilities and challenges, which can be beneficial for your application and interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully solved problems under pressure. This role requires strong problem-solving skills, so having examples ready will showcase your ability to handle the demands of the position.
✨Tip Number 4
Highlight your communication skills, especially your experience with platforms like WhatsApp. Since constant communication is key in this role, demonstrating your proficiency in using such tools will set you apart from other candidates.
We think you need these skills to ace Interline Coordinator - Baggage Services - Heathrow Airport
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Interline Coordinator position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in airport operations or baggage handling. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your verbal and written communication abilities. Mention any experience using platforms like WhatsApp for professional communication.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you are a good fit for Swissport and the Interline Coordinator role. Mention your passion for customer service and your commitment to ensuring seamless baggage handling.
How to prepare for a job interview at Swissport
✨Know Your Baggage Handling Basics
Familiarise yourself with the baggage handling processes and systems mentioned in the job description, such as BccR/HAL BSM. Being able to discuss these systems confidently will show your understanding of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues under pressure. Highlight your decision-making abilities, especially in situations involving missed connections or misplaced baggage.
✨Communication is Key
Since the role involves constant communication with various departments, practice articulating your thoughts clearly. Be ready to discuss how you would maintain effective communication, especially using platforms like WhatsApp.
✨Show Your Customer Service Focus
Emphasise your commitment to customer service during the interview. Share instances where you went above and beyond to ensure a positive experience for passengers, particularly in high-pressure situations.
