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For Companies At a Glance
- Tasks: Provide on-site and remote IT support, manage requests, and assist with tech projects.
- Company: Join Bally's Corporation, a leading global casino-entertainment company with a vibrant culture.
- Benefits: Enjoy annual leave, bonuses, health insurance, e-learning access, and wellness allowances.
- Why this job: Perfect for tech enthusiasts wanting to grow in a dynamic, supportive environment with travel opportunities.
- Qualifications: Experience with Windows 10, Mac OS, Microsoft 365, and helpdesk systems is essential.
- Other info: Be part of a diverse team that values innovation and personal growth.
The predicted salary is between 28800 - 42000 £ per year.
About Us
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading global online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
About the Team
We are looking for an IT Support Specialist who will be part of the Enterprise IT team delivering IT Services to the global organization with 1700+ staff and 12 offices around the world. Expected to cover operational hours between 09:00 and 17:30, providing on-site support for the London office and remote support for the other offices. You will be enthusiastic, energetic, and able to learn new skills quickly, with a proactive demeanor. This is a fast-growing company and a great place to further develop your IT skills, with the possibility for travel to other locations.
Responsibilities
- Provide onsite and remote technical end user support.
- Record, monitor, update, and respond to support requests in a timely manner, owning each call to completion or reassigning it to other areas of the department as per the process.
- Support IT projects and manage these to completion.
- Support Windows 10 & Mac OS devices connected to the corporate network.
- Support Microsoft 365 including Teams and Exchange.
- Build and maintain relationships with the wider IT team.
- Maintain up-to-date records of hardware inventory and manage the device lifecycle, including manual handling such as taking in deliveries, unboxing, asset tagging items, and recording details in the asset register.
- Support and maintenance of AV and Video Conferencing.
- Ability to cope in a technically complex and fast-changing environment and respond calmly and rationally to changing priorities in a deadline-driven situation.
Qualifications
- Experience in Windows 10 and Mac OS X support, troubleshooting, and deployment.
- Experience with a helpdesk system, preferably Jira Service Desk, and understanding the escalation process.
- Strong experience with Microsoft products, particularly Microsoft 365, Teams, OneDrive, and SharePoint.
- Remote user support and remote access technologies.
- Printer support and configuration.
- Basic network knowledge and troubleshooting skills.
- Basic ITIL knowledge.
Benefits
- Annual leave
- Annual bonus
- Health insurance
- Company share scheme
- Volunteering days
- Access to e-learning platforms
- Home office allowance
- Wellness or Gym allowance
- +Much more!!
Our Values
At Bally’s Interactive, we are driven by a set of core values that we call our DNA. We strive to embody our DNA and keep them at the heart of everything we do! We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity, and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success; this is our superpower. We do not discriminate against employees or job applicants on the basis of race, color, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion, or disability.
Junior EUC Engineer employer: Bally's Interactive
Contact Detail:
Bally's Interactive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior EUC Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Mac OS, and Microsoft 365. Being able to discuss your hands-on experience with these systems during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have with helpdesk systems like Jira Service Desk. If you can demonstrate your understanding of the escalation process and how you've effectively managed support requests, it will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your approach to problem-solving in a fast-paced environment. Think of examples where you've successfully navigated technical challenges or changing priorities, as this aligns with the dynamic nature of the role.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. Bally's Interactive values curiosity and innovation, so be ready to share how you've pursued new skills or knowledge in IT, and how you plan to continue doing so in the future.
We think you need these skills to ace Junior EUC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10 and Mac OS. Emphasise any experience you have with Microsoft 365, Teams, and helpdesk systems like Jira Service Desk.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, especially your ability to provide both onsite and remote support, and your proactive approach to problem-solving.
Showcase Your Technical Skills: Include specific examples of your technical skills in your application. Discuss your experience with troubleshooting, device lifecycle management, and any relevant ITIL knowledge that would be beneficial for the role.
Highlight Soft Skills: Bally's values teamwork and adaptability. Make sure to mention your ability to work well in a team, your communication skills, and your capacity to handle changing priorities in a fast-paced environment.
How to prepare for a job interview at Bally's Interactive
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10, Mac OS, and Microsoft 365. Highlight specific examples of how you've supported these systems in previous roles or projects.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about troubleshooting scenarios. Prepare to explain your thought process when resolving technical issues, especially in a fast-paced environment.
✨Emphasise Teamwork and Communication
Bally's values collaboration, so share experiences where you successfully worked within a team. Discuss how you communicate technical information to non-technical users.
✨Align with Company Values
Familiarise yourself with Bally's core values and think of examples from your past that demonstrate how you embody these principles, such as adaptability, curiosity, and leadership.
