Mortgage Advisor

Location: Hybrid (London office 1 day/week and remote)

At Koodoo, we are reshaping the future of mortgages. Our market-leading mortgage platform provides a critical bridge, connecting aspiring homeowners to their ideal mortgage. Our products are designed to simplify and accelerate the mortgage process, catering to a wide range of consumers, from people looking to buy their first home to seasoned remortgagers. To achieve this, we partner with leading UK lenders to bring greater transparency and simplicity to the mortgage market.

Innovation has always been at the core of what we do at Koodoo. Our work in AI-driven mortgage solutions has set new industry benchmarks, exemplified by our groundbreaking achievement of being the first company to successfully pass the CeMAP exam using AI. Our commitment to innovation continues as we spearhead the development of cutting-edge AI tools in collaboration with major lenders, constantly pushing the boundaries to revolutionise the mortgage sector.

Our mission at Koodoo is to create a world where securing the best home finance deal is transparent, seamless and empowering. We do this through helping customers understand their mortgage options on their favourite comparison sites. As a result of increasing costs and complexities in the mortgage process, we have seen an increase in demand for our services, and we are now using Koodoo’s platform and partnerships to launch our first charge mortgage advice service, enabling customers to search products and receive advice simultaneously.

The role:

• We are seeking a Mortgage Advisor with a minimum of 2-3 years experience (ideally a whole-of-market broker or multiple lender experience) to join our team.
• The successful candidate will be responsible for providing advice and guidance to clients on a range of mortgage products, ensuring they receive the best possible service and experience.
• This role will also involve an element of process development and testing, working alongside the rest of our Mortgage Operations team to build an efficient, friendly process that delights customers and makes getting a mortgage as seamless as possible.

Key responsibilities include:

• Providing exceptional service and conducting initial assessments of clients' financial circumstances to determine their eligibility for a mortgage product.
• Preparing and submitting mortgage applications on behalf of clients.
• Impressing our customers throughout the process to ensure they come back for a remortgage and recommend Koodoo to all their family and friends.
• Responding to client queries in a timely and professional manner.
• Developing and maintaining relationships with clients, estate agents and other stakeholders.
• Keeping up-to-date with the latest mortgage products and market trends.
• Ensuring that all regulatory requirements are met.
• Delivering a high-quality level of communication via phone, email & online live chat (to be added soon).
• Constantly looking to improve processes, customer experiences & product offerings by providing honest & valuable feedback to our Operations and Development teams as we continuously enhance our platform, customer journey and service model.

Requirements:

• Fully CeMAP qualified with 2-3 years of experience in giving advice in the UK mortgage industry, preferably with experience in advising on protection products.
• Knowledge of mortgage products and lending criteria.
• Strong communication and interpersonal skills.
• Ability to work well in a team environment.
• Ability to work under pressure and to tight deadlines.
• Proficient in Microsoft Office applications.
• Ability to adapt to innovative tools and processes designed to enhance efficiency and customer satisfaction.

What we can offer you:

• An exciting and meaningful challenge with the opportunity to play a pivotal role in the next phase of our growth.
• A supportive and inclusive environment in a forward-thinking and energetic team.
• Access to advanced AI tools to support your role and improve efficiency.
• Be part of the broader Blenheim Chalcot family - connect and be mentored by some of the incredible people that work in the 30+ other start-ups in our ecosystem.
• A competitive salary of £35-38k base plus a performance-linked commission structure, depending on experience.
• 25 days annual leave.
• Your birthday off.
• Life assurance.
• Up to £800 flexible benefits package – you pick a combination from a list including medical insurance, dental cover, gym membership and much more.