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For Companies At a Glance
- Tasks: Lead the front office team to deliver exceptional customer service and manage daily operations.
- Company: Join Montcalm Collection, a luxury hotel group known for its timeless style and outstanding service.
- Benefits: Enjoy flexible work dynamics, growth opportunities, health incentives, and 28 holidays annually.
- Why this job: Be part of a vibrant team shaping the future of hospitality in a stunning London setting.
- Qualifications: Experience in a similar role, strong leadership skills, and a commitment to excellent customer service.
- Other info: Diversity and inclusion are at our core; we welcome unique perspectives from all backgrounds.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Montcalm Royal London House
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Montcalm Royal London House
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.
Overview
Montcalm Royal London House looking for a skilled and ambitious Front Office Manager to join our team. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests.
Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.
Benefits
- Collaborative and empowering team dynamics.
- Pathways for promotions and growth within the brand.
- Recognition and Rewards Program.
- Access to an array of discounts via our Benefits Platform.
- Comprehensive training through Certified Classroom and E-Learnings.
- 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
- Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
- Concession on gym memberships.
- Nutritious meals provided during shifts.
- Complimentary dry-cleaning service for uniforms.
- Inclusive pension schemes
Key Responsibilities
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the wellness concept of the Inhabit Brand.
- Managing the front office team members to ensure all company procedures and standards are being adhered to.
- Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and developed the team members where necessary.
- Plan and prepare employee rotas and monitor staffing levels to meet business demands.
Essential Qualifications
- Good working knowledge of Opera
- Previous experience in a similar role and ideally in boutique hotels
- Excellent leadership skills and proven track record of training and developing employees.
- Positive attitude and excellent communication skills
- Attention to detail, great communication and organisational skills.
- Ability to anticipate and resolve challenges / complaints.
- Commitment to delivering a high level of customer service.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren\’t just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Hospitality
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Front Office Manager employer: London Limited
Contact Detail:
London Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the Montcalm Collection's unique offerings and values. Understanding their commitment to luxury and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in boutique hotels. This can provide you with insider knowledge and potentially lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer service in previous roles. Highlighting your leadership skills and ability to train staff will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly in luxury services. Being knowledgeable about current practices can set you apart as a candidate who is proactive and passionate about the field.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management, particularly in boutique hotels. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver high levels of customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and why you want to work at Montcalm Collection. Mention how your values align with their commitment to diversity and inclusion, and provide examples of how you've successfully managed teams in the past.
Showcase Relevant Skills: Highlight your knowledge of Opera and any other relevant software. Discuss your experience in training and developing team members, as well as your ability to handle challenges and complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Office Manager role.
How to prepare for a job interview at London Limited
✨Showcase Your Customer Service Skills
As a Front Office Manager, your ability to deliver exceptional customer service is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for guests in previous roles.
✨Demonstrate Leadership Experience
Highlight your leadership skills by discussing your experience in training and developing team members. Be ready to share specific instances where you successfully managed a team and improved performance.
✨Familiarise Yourself with Hotel Operations
Make sure you have a good understanding of hotel operations, especially regarding the Front Office. Research Montcalm Collection's unique offerings and be prepared to discuss how you can contribute to their success.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing thoughtful questions about the company culture, team dynamics, and growth opportunities within Montcalm Collection. This shows your genuine interest in the role and the organisation.
