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- Tasks: Join our team as a Contact Centre Agent, handling customer calls and booking vehicle services.
- Company: Brayleys is a family-run, multi-franchise vehicle dealership with a commitment to exceptional customer service.
- Benefits: Enjoy discounts on vehicles, parts, servicing, and a £500 employee referral bonus.
- Why this job: Be part of a growing company that values its employees and offers training opportunities.
- Qualifications: Customer service experience is preferred, but we welcome all enthusiastic applicants.
- Other info: Work in a supportive environment where every customer is treated like a valued guest.
The predicted salary is between 24000 - 36000 £ per year.
Brayleys are a multi-franchise vehicle dealership network representing Honda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia, Renault, Suzuki and Dacia with branches across London, The Thames Valley, The Home Counties, The West Midlands & Greater Manchester. Our professional sales and service teams strive to give the best possible service in the purchase and maintenance of your new or used car and we aim to provide complete customer satisfaction. Above all, Brayleys is a family business.
Brayleys Cars Limited are currently recruiting Contact Centre Agents to join their Head Office contact centre. We are looking for courteous and professional Contact Centre Agents to join our team. In this role, you will work closely with other team members to deliver exceptional service to our customers who wish to book their vehicles into our service departments through our contact centre. As a contact centre agent, you will be at the heart of our customer booking experience. You’ll handle all inbound and outbound calls and seek to create a positive experience for each customer. You’ll listen to our customers to understand the reason for their call, address all questions, and provide an accurate and efficient response.
To be a successful contact centre agent, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
What does a contact centre agent do at Brayleys?
- Taking and making calls to customers whose vehicles are in need of service or repair and booking them into our service centres.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information to make sure we have all that is needed to ensure that their visit to our service centre runs smoothly.
- Building lasting relationships with customers and other contact centre team members.
- Utilising dealer management system software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed contact centre key performance indicators while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit customer needs.
- Taking part in training and other learning opportunities to expand knowledge of company and its products.
- Adhering to all company policies and procedures.
Required Skills and Experience
Ideally you would have some experience in a similar role, although we will consider individuals with other customer service and administration experience. In addition to your experience, you will demonstrate the following:
- Outstanding communication and customer service skills
- Excellent organisation and time management skills with the ability to work to deadlines
- Intermediate IT skills with the ability to learn new systems quickly
- A commitment to the Brayleys Guiding Principal of treating all visitors to our business, as they would a valued guest in our own homes.
The Company
Brayleys Cars Limited is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. We have approximately 300 employees and an annual turnover in excess of £120 million, and we are still growing!
Benefits available to our Employees in addition to generous salary packages include:
- Discounts on new and used vehicles, parts and servicing
- £500 Employee Referral Bonus
If this sounds like you, please submit your application today to be considered for this exciting opportunity.
Contact Detail:
Brayleys Cars Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Head Office - Enfield, London
✨Tip Number 1
Familiarise yourself with Brayleys' values and customer service philosophy. Understanding their commitment to treating every visitor as a valued guest will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your communication skills, especially active listening. As a Contact Centre Agent, you'll need to engage with customers effectively, so practice summarising what others say to ensure clarity and understanding.
✨Tip Number 3
Research the various car brands Brayleys represents. Having knowledge about Honda, Hyundai, Nissan, and others will not only impress during your interview but also help you provide better service to customers.
✨Tip Number 4
Prepare for potential role-play scenarios in your interview. Being able to demonstrate how you would handle customer inquiries or complaints can showcase your problem-solving skills and customer focus.
We think you need these skills to ace Contact Centre Agent - Head Office - Enfield, London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contact Centre Agent at Brayleys. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, attention to detail, and any previous roles in customer service or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Brayleys and how your values align with their commitment to customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brayleys Cars Limited
✨Showcase Your Customer Service Skills
As a Contact Centre Agent, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your commitment to customer satisfaction, which is at the heart of Brayleys' values.
✨Familiarise Yourself with the Company
Research Brayleys and its history, including its partnerships and growth trajectory. Understanding the company's ethos and how it treats customers as valued guests will help you align your answers with their core values during the interview.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value communication and are attentive, which is essential for a role that involves handling customer calls.
✨Demonstrate Adaptability
Brayleys is looking for someone who can adapt to various situations. Be ready to discuss times when you had to adjust your approach in a fast-paced environment or learn new systems quickly, showcasing your flexibility and willingness to grow.
