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- Tasks: Lead and motivate a team in facilities management, ensuring safety and quality standards.
- Company: Sodexo is a global leader in services that enhance Quality of Life, operating in 55 countries.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a supportive work environment.
- Why this job: Join us to make a real impact on client satisfaction and sustainability while developing your career.
- Qualifications: Substantial experience in operations management, with strong leadership and customer service skills required.
- Other info: We welcome diverse applicants and offer a Disability Confident interview scheme.
The predicted salary is between 48000 - 80000 £ per year.
At Sodexo, we’re passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Senior Operations Manager to join our team and play a key role in driving excellence.
About the Role
You will be supporting the Account Director on delivering facilities management across the client’s site, encompassing both hard & soft services, ensuring safety, cost, quality, continuous improvement and compliance metrics are achieved by Sodexo through the effective coaching and management of the on-site Sodexo team.
What We’re Looking For
- Substantial experience in similar roles.
- A proactive and solution-focused mindset.
- An ability to thrive in a fast-paced, dynamic environment.
- A thorough knowledge of operations in the FM industry.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- The chance to make a difference in client satisfaction, sustainability, or operational excellence.
Ready to be part of something greater? Apply today and start your journey with Sodexo!
Role Responsibility
- Lead and motivate a team across the FM framework.
- Act as Duty Holder in line with the requirements detailed in SHE procedures.
- Build a positive and productive client relationship built on trust and expertise.
- Deliver consistent financial performance that exceeds company targets whilst developing solutions to grow the Sodexo business.
- Build a people plan to manage, empower and engage our teams whilst supporting succession and development.
- Lead a positive safety culture across the team based on a zero-accident mindset.
- Ensure quality and compliance adherence at all times.
- Collaborate within the wider FM & Sodexo networks to ensure the site remains a point of reference at all times.
The Ideal Candidate
- Developed from a technician/HNC background supported by substantial experience of similar roles and/or a member of professional FM and/or engineering organisations e.g. BIFM, IMechE, CIBSE.
- Commercial skills and management of large and diverse budgets and workforce.
- A thorough knowledge of operations in the FM industry.
- Recognised H & S qualification.
- Extensive customer service experience.
- Proven leadership skills with the ability to mentor and develop people in large and diverse teams.
- Visionary with a desire to look for new ways of doing things.
- Ability to own a problem through to resolution.
- Ability to manage small minor work & projects.
- Sound financial acumen.
- Membership of appropriate professional body e.g. BIFM, RICS.
- LEAN principles and the ability to deploy.
Package Description
- 40 hours per week
- Up to £80,000 per annum + Bonus
- Sodexo rewards and benefits
About the Company
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations, and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Senior Operations Manager employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the facilities management (FM) industry. This knowledge will not only help you during interviews but also demonstrate your proactive approach and commitment to continuous improvement.
✨Tip Number 2
Network with professionals in the FM sector, especially those who are part of organisations like BIFM or CIBSE. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and managed budgets in previous roles. Highlighting your leadership skills and financial acumen will resonate well with the hiring team at Sodexo.
✨Tip Number 4
Showcase your commitment to safety and compliance by discussing any relevant health and safety qualifications you hold. Being able to articulate your experience in fostering a positive safety culture will set you apart as a candidate.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and operations. Emphasise your leadership skills, financial acumen, and any specific achievements that align with the responsibilities of a Senior Operations Manager at Sodexo.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive and solution-focused mindset. Discuss how your background and skills make you a perfect fit for the role, and express your enthusiasm for contributing to Sodexo's mission of delivering exceptional service.
Highlight Relevant Qualifications: Include any relevant qualifications, such as H&S certifications or memberships in professional bodies like BIFM or RICS. This will demonstrate your commitment to the industry and your capability to meet the job requirements.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully managed challenges in previous roles. Highlight your ability to own problems through to resolution, which is crucial for the Senior Operations Manager position.
How to prepare for a job interview at Sodexo Group
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed diverse teams in the past, focusing on your leadership style and the outcomes achieved.
✨Understand the FM Industry
Make sure you have a solid grasp of facilities management operations. Brush up on current trends, challenges, and best practices in the FM industry, as this knowledge will be crucial during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific scenarios where you've had to resolve issues or improve processes, and be ready to discuss your approach and the results.
✨Emphasise Safety and Compliance
Given the importance of safety culture in this role, be prepared to discuss your experience with health and safety regulations. Highlight any relevant qualifications and how you've implemented safety measures in previous positions.
