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For Companies At a Glance
- Tasks: Lead the Front Office Team to create unforgettable guest experiences.
- Company: Join Citadines, a trusted hospitality brand with a global presence.
- Benefits: Enjoy career growth, travel allowances, and exclusive employee perks from day one.
- Why this job: Be part of a diverse team focused on personal and professional development.
- Qualifications: Previous supervisory experience and excellent guest engagement skills required.
- Other info: Night shifts available; relocation support offered for new team members.
The predicted salary is between 36000 - 60000 £ per year.
Citadines Trafalgar Square London is seeking a confident Front Office Manager to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Assistant Residence Manager, supporting towards providing our guests with memorable experiences of the city.
As our Front Office Manager, you will be responsible for:
- Managing the day-to-day work of the Front Office Team, from customer service to administration.
- Ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers’ needs in a resourceful manner.
- Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations.
- Ensuring questions are answered and complaints are managed, seeking advice from senior management as necessary.
- Ensuring best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved.
To be successful in the role of Front Office Manager, we require:
- Previous supervisory or managerial experience in a similar role.
- Excellent guest engagement skills.
- Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to lead and develop teams.
- A good command of English is essential, a second language is advantageous.
This is your opportunity to be part of our team as a Front Office Manager. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business.
- Valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform.
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Required skills: Leadership Skills, Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Communication Skills, Problem Solving.
Department: Room Division Management.
Language required: English.
Front Office Manager employer: Hosco
Contact Detail:
Hosco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the specific needs and expectations of guests in a front office role. Research common guest complaints and how to resolve them effectively, as this will demonstrate your proactive approach during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Think about times when you improved team performance or enhanced customer service, as these stories will resonate well with the hiring managers.
✨Tip Number 3
Brush up on your IT skills, especially those relevant to hotel management systems. Being able to discuss your familiarity with technology will set you apart, as the role requires quick adaptation to various IT systems.
✨Tip Number 4
Network with current or former employees of Citadines or similar hospitality brands. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory or managerial roles, particularly in the hospitality sector. Emphasise your guest engagement skills and any specific achievements that demonstrate your ability to enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Front Office Manager role. Mention how your leadership skills and experience align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your skills such as time management, decision making, and problem-solving. Provide examples of how you've successfully used these skills in previous roles to improve guest satisfaction and team performance.
Show Enthusiasm for Learning: Express your willingness to learn and adapt, especially regarding IT systems. Mention any previous experiences where you quickly picked up new technologies or processes, as this is crucial for the role.
How to prepare for a job interview at Hosco
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Excellence
Highlight your guest engagement skills during the interview. Share specific instances where you went above and beyond to ensure a memorable experience for guests, as this role heavily focuses on customer satisfaction.
✨Be Ready to Discuss Problem-Solving Scenarios
Prepare for questions about how you've handled difficult situations in the past. Think of examples where you effectively managed complaints or unexpected challenges, showcasing your decision-making and problem-solving abilities.
✨Familiarise Yourself with IT Systems
Since the role requires a willingness to learn and work with IT systems quickly, brush up on any relevant software or tools commonly used in hospitality management. Being able to discuss your tech-savviness can set you apart from other candidates.
