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- Tasks: Lead the digital delivery of customer experiences and manage a prioritised backlog.
- Company: Join a forward-thinking organisation focused on enhancing digital interactions.
- Benefits: Enjoy flexible working options and opportunities for career growth.
- Why this job: Make a real impact by improving customer experiences and driving innovation.
- Qualifications: Experience in digital channels, Agile methodologies, and strategic thinking required.
- Other info: Collaborate with diverse teams and stakeholders to shape the future of digital products.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Digital Product Owner. In this role, you’ll support the digital delivery of our organisation through digital experiences, propositions, capabilities and releases. Your daily responsibilities will see you working collaboratively to provide great, end-to-end customer experiences as you deliver a prioritised backlog to bring propositions to pilot. Make a far-reaching impact through your work and enhance your career profile as you deliver digital experiences that meet customer needs at key moments to resolve pain points.
What you’ll do:
- Identify opportunities and provide insights that impact on digital experiences.
- Maintain the release train, including plans and estimation and the management of interdependencies to provide cross-team synchronisation on how work impacts the customer.
- Lead the development and improvement of one or more digital feature sets by working with designers, delivery teams and engineers to deliver customer outcomes.
- Ensure that the backlog is maintained and that teams collaborate effectively.
- Create and drive the delivery of the experience backlog while effectively prioritising work to maintain completion of sprint goals and tasks.
- Work collaboratively with stakeholders and cross-functional delivery teams and support the identification of risks and issues.
- Manage the delivery of change from vision and inception through to post-live validation and monitoring, making sure customer experiences and engagement impacts are considered.
- Facilitate the planning, timing, and execution of delivery roadmaps and backlog through aligning the vision, planning and interdependencies of many teams.
- Provide cross-team synchronisation through the delivery of the portfolio and contribute to the platform vision and roadmap.
The skills you’ll need:
- The ability to define and implement strategic direction for future customer experiences and to provide expertise on digital channels, including on mobile and online and through digital propositions.
- Experience of using design methodology to execute strategic propositions and the ability to understand the strategic vision, with a focus on business outcomes.
- Demonstrate innovative thinking through support and the delivery of customer outcomes.
- The ability to quickly gain an understanding of the technical architecture and use in the future and the ability to communicate and engage with colleagues at all levels.
- An understanding of how to drive innovative ideas through Agile ways of working and harnessing digital and technological advances that benefit our customers.
- Experience of adapting to quickly changing environments, sharing knowledge and coaching relevant teams.
- To be purpose-driven, and ready to drive positive change for the organisation while taking a holistic view of processes to improve and encourage others to do the same.
- Experience of building and maintaining a positive working relationship with stakeholders across multiple franchises and how to relate work to the strategic vision of the feature team.
Digital Product Owner employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner
✨Tip Number 1
Familiarise yourself with Agile methodologies, as this role heavily relies on them. Understanding how to manage backlogs and sprints will give you an edge in discussions during interviews.
✨Tip Number 2
Showcase your experience with digital channels and customer experience design. Be prepared to discuss specific examples where you've improved digital propositions or resolved customer pain points.
✨Tip Number 3
Network with current or former Digital Product Owners to gain insights into the role. This can provide you with valuable information about the challenges they face and how to effectively communicate your fit for the position.
✨Tip Number 4
Prepare to discuss how you would align cross-functional teams towards a common vision. Highlight any past experiences where you successfully synchronised efforts across different teams to achieve a goal.
We think you need these skills to ace Digital Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Digital Product Owner. Focus on your ability to manage backlogs, collaborate with cross-functional teams, and deliver customer outcomes. Use specific examples that demonstrate your skills in Agile methodologies and digital channels.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing digital experiences. Discuss how your strategic vision aligns with the company's goals and how you can contribute to their digital delivery. Be sure to mention any innovative ideas you have for improving customer engagement.
Showcase Relevant Skills: Highlight your expertise in design methodology and your understanding of technical architecture. Mention your experience in driving change and adapting to fast-paced environments. This will show that you are well-equipped to handle the responsibilities of the role.
Prepare for Potential Questions: Think about how you would answer questions related to managing interdependencies, facilitating delivery roadmaps, and collaborating with stakeholders. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to drive positive change.
How to prepare for a job interview at NatWest Group
✨Understand the Digital Landscape
Familiarise yourself with the latest trends in digital experiences and propositions. Be prepared to discuss how these trends can be applied to enhance customer journeys and resolve pain points.
✨Showcase Your Agile Experience
Highlight your experience with Agile methodologies during the interview. Discuss specific examples where you've successfully managed backlogs, prioritised tasks, and facilitated cross-team collaboration.
✨Demonstrate Strategic Thinking
Be ready to articulate your understanding of strategic direction for customer experiences. Share examples of how you've previously defined and implemented strategies that align with business outcomes.
✨Engage with Stakeholders
Prepare to discuss your approach to building relationships with stakeholders. Provide examples of how you've effectively communicated and collaborated with various teams to drive successful project outcomes.
