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- Tasks: Drive revenue and manage key accounts for Wyndham Hotels across EMEA.
- Company: Wyndham Hotels & Resorts is the world's largest hotel franchising company with 9,200 hotels globally.
- Benefits: Enjoy competitive salary, growth opportunities, and wellness programs.
- Why this job: Join a diverse team committed to making travel possible for all while developing your career.
- Qualifications: Degree or equivalent experience in hospitality, with significant hotel sales and account management experience.
- Other info: This is a remote position with minimal supervision, ideal for self-motivated individuals.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, GB, W6 8DA
Job Summary
The Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover proactively drives revenue and room night contribution into our Wyndham Hotels & Resorts (WHR) franchised and managed hotels across all brands, around the world. They are responsible for fully developing and managing a portfolio of key accounts headquartered throughout the EMEA region. They are responsible for delivering RFP acceptances from their corporate clients into WHR properties, either directly or through their nominated business travel intermediary. This position requires a consultative sales approach acting in partnership with both the corporate client and their travel intermediary, to form a strong ‘tripartite’ relationship, thereby delivering revenue opportunity and market share for our hotels, franchise partners and WHR. Measurement will ultimately be based on consumed revenues however room night production along with RFP acceptances and other appropriate metrics will be used to agree targets. The position reports to the Director TMC & Corporate, Global Sales EMEA. Successful candidates will be required to provide evidence of the ability to work legally in the United Kingdom.
Responsibilities
- Corporate Account Development: Through new business development and professional account management, build robust relationships with Global Travel buyers and ‘booking departments/ decision makers’ from key corporations. This will be done with a focus on accounts to deliver increased RFP acceptances, tracked revenues and market share annually, via CVENT Transient and their nominated TMC/ GDS into WHR hotels.
- Business Travel Account Development: Develop strategic partnerships with the Account Directors/ Managers from their clients’ nominated TMC/ Consortia, to drive demand, market share and revenues into the WHR portfolio.
- Franchisee Relations: Work diligently with our franchise and management partners to gain a greater understanding of their needs and product offering, whilst educating them in their need to engage with Global Sales and particularly the RFP process.
- Internal Relations & Systems: Collaborate with colleagues from all Wyndham Hotels & Resorts units to ensure the continued success of the company. Identify and nurture key constituents that can assist in the achievement of their goals. Support colleagues from all parts of the business that require their assistance. Effectively utilise the business tools and systems available to achieve agreed goals and targets.
- Industry Participation: Represent WHR at appropriate industry events such as Conferences and Trade Shows. Become an active member of appropriate industry associations and institutions.
- Leadership Development: Take responsibility for personal and professional development in preparation for “next level” responsibilities.
Complexity
The Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover will drive significant revenue opportunities into the WHR portfolio of brands and hotels. They will negotiate directly with all key clients for the best potential agreement, prior to offering this to the hotels for their consideration and participation. They will be solely accountable for the management of globally recognised accounts with the ability to buy across our brand range and across borders into our developing global network. The Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover will work remotely, with minimal supervision and will take responsibility for new and existing accounts, being accountable for taking independent business decisions that will assist them in the achievement of their goals without line manager approval/ referral. They will also assist overseas colleagues with the development of their accounts throughout the region. The Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover will be solely responsible for a portfolio of named accounts throughout the territory. Each account has a potential WHR market share revenue value in excess of $50,000, whether present or future. They will have an annual individual revenue goal agreed with their line manager and participate in the WHR GSO Individual Sales Incentive Plan. Although this position does not manage a cost centre, the Manager will be accountable for managing their expenses and consumables accordingly within pre-determined annual budgets. All Managers must review the cost of sale and ROI for all business trips; marketing opportunities and overall spend in their region. The Manager is responsible for submitting a Travel & Entertainment Expense Report monthly.
Experience/ Certificates/ Education
College/ University Degree or equivalent experience, ideally within a hospitality or commercial discipline. Significant experience in hotel sales (property, national or global sales) either in a multiple property, cluster or corporate office environment. Corporate Account Management experience is required. Significant experience in managing RFP for multiple hotels, with good knowledge of Cvent Lanyon Transient and other RFP platforms. Previous experience of working with lead generation and CRM systems is essential. Experience in navigating hotel-specific operating and reservation systems is an advantage. Highest level of competency in the use of Microsoft Office programmes is required. Fluency in written and spoken English is essential, with an additional European language an advantage. Full local driving license is preferred.
What we expect from you
- You will play an important part in our mission to make travel possible for all by:
- Being responsive, respectful and delivering great experiences to our guests, partners and communities.
- Fostering an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
- Bringing your best every day and striving to exceed expectations in all you do.
What you can expect from us
- With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:
- Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
- Competitive salary and benefits.
- Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
- A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.
Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover (12 months) employer: Wyndham Hotels and Resorts, Inc.
Contact Detail:
Wyndham Hotels and Resorts, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover (12 months)
✨Tip Number 1
Network with professionals in the hospitality and corporate travel sectors. Attend industry events, conferences, and trade shows where you can meet potential clients and partners. Building relationships in these spaces can lead to valuable connections that may help you land the job.
✨Tip Number 2
Familiarise yourself with Cvent Lanyon Transient and other RFP platforms. Understanding how these systems work will not only boost your confidence during interviews but also demonstrate your commitment to the role and your ability to hit the ground running.
✨Tip Number 3
Research Wyndham Hotels & Resorts thoroughly. Understand their brands, values, and market positioning. This knowledge will allow you to tailor your conversations and show how your skills align with their goals, making you a more attractive candidate.
✨Tip Number 4
Prepare for situational questions that focus on consultative sales approaches. Think of examples from your past experiences where you've successfully built relationships with clients or managed accounts, as this will showcase your relevant skills and experience effectively.
We think you need these skills to ace Account Manager TMC & Corporate, Global Sales EMEA - Maternity Cover (12 months)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel sales and corporate account management. Emphasise your achievements in driving revenue and managing RFPs, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the hospitality industry and your consultative sales approach. Mention specific examples of how you've built relationships with corporate clients and travel intermediaries.
Highlight Relevant Skills: In your application, emphasise your proficiency in using CRM systems and RFP platforms like Cvent Lanyon Transient. Also, mention your competency in Microsoft Office programmes, as this is essential for the role.
Showcase Your Language Skills: If you speak any additional European languages, be sure to include this in your application. Fluency in multiple languages can be a significant advantage in a global sales position.
How to prepare for a job interview at Wyndham Hotels and Resorts, Inc.
✨Research the Company and Role
Before your interview, make sure to thoroughly research Wyndham Hotels & Resorts and understand their mission, values, and the specifics of the Account Manager role. This will help you tailor your answers and demonstrate your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Prepare examples from your past experience where you've successfully developed accounts or navigated complex negotiations, particularly in a corporate setting.
✨Showcase Your Sales Acumen
Be ready to discuss your experience with RFP processes and how you've driven revenue in previous roles. Highlight your familiarity with tools like Cvent and any CRM systems you've used, as this is crucial for the position.
✨Demonstrate Cultural Fit
Wyndham values inclusivity and a positive work culture. During the interview, share experiences that reflect your ability to work collaboratively and foster an inclusive environment, aligning with their Count on Me culture.
