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- Tasks: Administer and support Salesforce systems, ensuring optimal performance and user satisfaction.
- Company: Join Capita, a leading UK provider enhancing lives through technology-enabled services.
- Benefits: Enjoy 23 days holiday, paid volunteering days, and a range of lifestyle benefits.
- Why this job: Be part of a mission-driven team making a real impact in higher education.
- Qualifications: Salesforce Certified Administrator with experience in system maintenance and upgrades required.
- Other info: Opportunity to work in a diverse environment with access to Employee Network Groups.
The predicted salary is between 30000 - 42000 £ per year.
Provides day-to-day administration and support for Customer Relationship Management (CRM) applications. Participating in the maintenance of the CRM systems support, access and updating function. Monitoring end-user usage of systems and performing daily administrative tasks. Maintaining and publishing the release schedules for new functions or applications and maintenance updates. Providing evaluations for daily and long-term CRM application development needs.
What you’ll be doing:
- Ensuring optimal performance of Salesforce systems and products.
- Upgrading and configuring Salesforce systems for optimized integration.
- Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
- Importing sales department leads, contacts, and other data.
- Maintaining the Sales Cloud, as well as building custom reports and dashboards.
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
- Evaluating and installing new Salesforce releases, as well as providing training and support.
- Documenting processes, including error reports and changes to field history tables and preparing reports.
What we’re looking for:
- Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.
- Previous experience as a Salesforce Administrator in a similar environment.
- Extensive experience in the administration and maintenance of Salesforce systems.
- Experience in performing Salesforce upgrades and ensuring successful integration.
- Exceptional ability to create and maintain Salesforce databases.
- In-depth knowledge of Salesforce products and their functionalities.
- Proficiency in creating Salesforce profiles, allocating roles, and managing access.
- Knowledge of importing sales data and generating Salesforce reports.
- The ideal candidate will have exposure to MuleSoft but this is not essential.
What’s in it for you?
- A competitive basic salary.
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Salesforce Administrator employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates. Being knowledgeable about recent changes can help you stand out during discussions and demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with other Salesforce professionals, especially those who are already working as administrators. Join online forums or local meetups to exchange insights and tips that could give you an edge in your application.
✨Tip Number 3
Consider obtaining additional Salesforce certifications beyond the basic administrator level. This not only enhances your skills but also shows potential employers your dedication to professional development.
✨Tip Number 4
Prepare to discuss specific examples of how you've optimised Salesforce systems in previous roles. Real-life scenarios can illustrate your problem-solving abilities and technical expertise effectively during interviews.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Salesforce Administrator. Focus on your skills in managing Salesforce systems, performing upgrades, and creating reports, as these are key aspects of the job.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements listed in the job description. Mention your Salesforce certifications and any relevant experience you have in CRM administration to demonstrate your suitability for the role.
Showcase Your Technical Skills: In your application, emphasise your technical skills related to Salesforce, such as your ability to manage roles, profiles, and workflows. Providing examples of past projects or achievements can strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves maintaining CRM systems.
How to prepare for a job interview at Capita
✨Showcase Your Salesforce Knowledge
Make sure to brush up on your Salesforce knowledge before the interview. Be prepared to discuss specific features, functionalities, and your experience with Salesforce administration. Highlight any certifications you have, as they demonstrate your commitment and expertise.
✨Demonstrate Problem-Solving Skills
As a Salesforce Administrator, you'll face various challenges. Prepare examples of how you've solved problems in previous roles, particularly related to CRM systems. This will show your potential employer that you can handle the day-to-day issues that may arise.
✨Prepare for Technical Questions
Expect technical questions regarding Salesforce upgrades, database maintenance, and report generation. Review common scenarios and be ready to explain your approach to managing Salesforce roles, profiles, and workflows. This will help you stand out as a knowledgeable candidate.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their current Salesforce setup, upcoming projects, or how they measure success in the position. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
