Amazon & New Revenue Streams – Controller

Location: Kingston

Full time: Hybrid working (2 days in office)

Job Purpose

Unilever are seeking a Customer Business Manager to manage our Amazon and emerging Ecommerce Business. This is an externally focused sales role, leading Unilever business with these key customers. The Customer Business Manager is responsible for developing strong working relationships with senior customer contacts, leading a team of Customer Account Managers to develop and deliver customer strategies, taking overall accountability for financial performance within their area, and helping to drive consistency of process between customer teams.

Main Responsibilities:

• Build and maintain strong senior level internal and external relationships: Develop strong relationships with both internal & external customers. Work with the Account Managers and Supply Chain Customer Services Teams to ensure significant commercial, customer service and finance issues/opportunities are resolved/exploited efficiently and that we do what we say.
• Own the external Customer relationship for their category – Be the face of Unilever UK with the customer and be at the top table of suppliers for your customer(s).
• Leadership within the European network: Play a key role in annual Amazon negotiations and work with other key markets to align on overall EU strategy.
• Strategic Leadership: Work with key media agencies to deliver an optimised media strategy within budget. Continuous optimisation of the Amazon RTM, utilising the different RTMs available. Deliver key activation events such as Prime Day, Black Friday. Ensure appropriate range and PPA is listed. Deliver key Category Team initiatives at Customer e.g. Brand Activation, NPD etc. Lead the development and delivery of the customer strategic business plan, category initiatives and the joint customer business plan, working closely with Category Managers, Retail Media and Commercial Strategy Managers.
• Financial Performance: Be accountable for financial performance of categories within area of responsibility. Deliver Turnover, Customer Profitability and Trade Marketing Investment budgets. Discuss and agree Gap Filling initiatives with Category Team. Lead and develop our Growth Strategy with customers to win share whilst delivering profitability objectives for both Unilever and Customer.
• Leadership: Line manage and manage the performance of Account Managers, Executives and cross functional team within their responsibility. Provide on-the-job coaching and guidance and facilitate training and development opportunities – support the team in achieving their career goals.

Skills and experience we are looking for

• 5 years+ proven experience in a customer management sales role.
• Passion for dCommerce and working with Amazon and other online customers.
• Experience of building and managing senior external customer relationships.
• Consistent delivery of high-quality results in challenging trading/customer environments.
• Experience of leading teams and managing and developing others.
• Experience of creating and delivering Joint Business Plans.
• Strong commercial and business knowledge and capability.
• Self-Starting, Independent and Strong Conviction.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self.