Store Manager Swatch Birmingham

Job description

Team Management

1. Train, supervise, develop and motivate employees to achieve the goals of the store.
2. Plan, organise and prioritise yourself and the team to ensure optimum use of available time. Delegate tasks to the Assistant Manager and/or Senior Sales to ensure high productivity.
3. Motivate and develop team performance.
4. Deliver high customer service through team.
5. Produce team rotas and manage team holidays.
6. Monitor employees performance. Provide coaching, feedback and ensure completion of performance management.
7. Complete full and thorough probation reviews, quarterly reviews and annual reviews.
8. Complete all recruitment for your store team, while liaising with your HR Business Partner.

Training

1. Implement thorough induction programs for all new employees.
2. Train and develop the Store team. Ensure follow up of all training, coaching and E-Learning requirements for the team as directed by the Retail Trainer, within the deadlines communicated.
3. Raise any training needs to the Retail Trainer and HR Business Partner for yourself and your team, to ensure full support can be offered.
4. Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.

Security

1. Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
2. Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
3. Ensure the store is opened and closed in line with Company policies and procedures.
4. Management of all key and access security.
5. Implement Company security procedures.
6. Maintain/build a general awareness of products and security hot spots.
7. Maintain correct processing of all deliveries.
8. Ensure stock management policies and processes are implemented and followed at all times.
9. Carry out stock checks and audits in line with Company policies and procedures.
10. Ensure the till is reconciled on a daily basis.
11. Ensure that cash handling and banking procedures are in line with Company policies and procedures.
12. All transactions to be handled in a responsible and secure way.
13. Till functions, cashing up, payments and general duties.
14. Dealing with, and handling of, cash, credits cards and international currency.

Reporting

1. Accurate reporting of all administration and stock control.
2. Collation of sales figures.
3. Provide all reports, as requested from Swatch Management, within the deadlines as communicated.

Sales

1. Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
2. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
3. Ensure good knowledge of all functions of watches and other products.
4. Provide reliable information to customers in all matters relating to sales and customer service.
5. Help display merchandise as directed.
6. Contribute to the store reaching its monthly, quarterly and annual sales targets.
7. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

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