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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and achieving sales goals.
- Company: Join Swatch, a vibrant brand known for its innovative watches and fun culture.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for growth in a creative environment.
- Why this job: Be part of a passionate team, develop leadership skills, and make a real impact on customer experiences.
- Qualifications: Previous retail experience and strong leadership skills are essential; passion for watches is a plus.
- Other info: Flexible hours and a chance to work in a trendy Birmingham location.
The predicted salary is between 30000 - 42000 £ per year.
Job description Team Management Train, supervise, develop, and motivate employees to achieve store goals. Plan, organise, and prioritise tasks for yourself and the team to ensure optimal use of time. Delegate tasks to the Assistant Manager and/or Senior Sales staff to maintain high productivity. Motivate and enhance team performance. Deliver high-quality customer service through the team. Prepare team rotas and manage team holidays. Monitor employee performance, provide coaching and feedback, and ensure completion of performance reviews. Conduct probation, quarterly, and annual reviews thoroughly. Handle recruitment for your store team in collaboration with your HR Business Partner. Training Implement comprehensive induction programs for new employees. Train and develop the store team, ensuring follow-up on training, coaching, and E-Learning as directed by the Retail Trainer within deadlines. Identify training needs and communicate them to the Retail Trainer and HR Business Partner to ensure support. Maintain service standards and behaviors in line with training and Swatch guidelines. Security Minimise shrinkage through vigilant money management, attentive shop floor actions, team development, accurate record-keeping, secure merchandising, and accident prevention. Control shrinkage by monitoring merchandise handling, security procedures, and operational policies. Manage store opening and closing in accordance with company policies. Oversee key and access security, implement security procedures, and maintain awareness of product security hotspots. Ensure proper processing of deliveries and adherence to stock management policies. Conduct stock checks and audits per company policies. Reconcile tills daily and handle cash, credit cards, and international currency responsibly and securely. Reporting Accurately report all administrative and stock control data. Compile sales figures and provide reports as requested within deadlines. Sales Greet and serve customers with friendly service, creating a memorable experience. Maintain knowledge of the product range to provide detailed information to customers. Understand all functions of watches and other products to assist customers effectively. Provide reliable sales and customer service information. Assist in merchandise display as directed. Contribute to achieving monthly, quarterly, and annual sales targets. Deliver exceptional customer service consistently, whether in person, by email, or over the phone. #J-18808-Ljbffr
Store Manager Swatch Birmingham employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Swatch Birmingham
✨Tip Number 1
Familiarise yourself with Swatch's product range and brand values. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the company and its offerings.
✨Tip Number 2
Prepare examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated staff, improved performance, or handled challenges effectively, as these are key aspects of the Store Manager role.
✨Tip Number 3
Showcase your understanding of customer service excellence. Be ready to discuss how you would create memorable experiences for customers and maintain high service standards, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of Swatch if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Store Manager Swatch Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, customer service, and retail operations. Use specific examples that demonstrate your ability to train and motivate a team, as well as your success in achieving sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Swatch brand and your understanding of the role. Mention how your skills align with the job description, particularly in areas like employee training, performance management, and customer service excellence.
Showcase Leadership Skills: Emphasise your leadership abilities in both your CV and cover letter. Provide examples of how you've successfully managed teams, delegated tasks, and improved team performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at The SWATCH Group
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing and motivating teams. Share specific examples of how you've trained staff or improved team performance in the past.
✨Demonstrate Customer Service Excellence
Customer service is key in retail. Prepare to talk about how you ensure high-quality service in your previous roles. Think of scenarios where you went above and beyond for a customer and how that impacted sales.
✨Know Your Numbers
Familiarise yourself with basic retail metrics and how they relate to store performance. Be ready to discuss how you would use sales figures and reports to drive improvements in the store.
✨Understand Security Protocols
Security is crucial in retail management. Brush up on best practices for minimising shrinkage and maintaining store security. Be prepared to explain how you would implement these practices in your store.
