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- Tasks: Join us as a Technical Lift Technician, enhancing service delivery and customer experience across Southern England.
- Company: Stannah is a family-owned engineering company, improving access and convenience since 1867.
- Benefits: Enjoy a competitive salary, profit share bonuses, 25 days holiday, and health cash plans.
- Why this job: Be part of a diverse team driving operational excellence and making a real impact on people's lives.
- Qualifications: You need NVQ 4 in Lift Engineering and experience in technical analysis and training.
- Other info: Willingness to travel is essential; we value inclusivity and welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical lift Technician, based in Southern England. Stannah have recently been awarded a major national lift and escalator contract. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company.
As a Technical lift Technician (South), you will be instrumental in developing and executing a national improvement plan aimed at enhancing first-time fix (FTF) rates and reducing repeat call incidents. This job is to cover the south of England; the successful candidate must be willing to travel. Working closely with the Reliability Engineer, you will analyse performance data, identify areas for improvement, and collaborate with engineering teams to boost technical skills and service delivery. Your role will be pivotal in driving operational excellence and enhancing the customer experience.
Job Responsibilities:
- Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
- Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
- Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
- Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
- Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
- Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service.
Job Requirements:
- Proven success in providing technical analysis and support within the lift/engineering industry, with experience in managing and delivering technical training programs.
- Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
- Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
- Professional or technical qualifications required; NVQ 4 in Lift Engineering.
- Willingness to travel.
Company Information:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Benefits Include:
- Market Aligned Salary, paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits.
- 25 days holiday, plus bank holidays.
- Holiday scheme to buy extra days’ annual leave.
- Pension Scheme. Matched contribution/salary sacrifice.
- SimplyHealth Cash Plan. Allows you to claim towards health costs, for example, dental, optical, physiotherapy, chiropody treatments and more.
- Life Assurance Scheme.
- Long Service award scheme, with holiday benefit.
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more.
- Employee Assistance Programme. A workplace initiative to support and enhance well-being.
- Enhanced maternity and paternity provision.
- Company Funded LinkedIn Learning Account.
- Company Vehicle.
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Technician employer: Stannah Group
Contact Detail:
Stannah Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the lift industry. Being knowledgeable about current advancements will not only help you stand out during interviews but also demonstrate your commitment to continuous improvement.
✨Tip Number 2
Network with professionals in the lift and engineering sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Stannah.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved first-time fix rates or reduced repeat calls in your previous roles. Having concrete data and success stories ready will showcase your ability to drive operational excellence.
✨Tip Number 4
Research Stannah's company culture and values. Understanding their commitment to customer service and employee well-being will help you align your responses during interviews, making you a more attractive candidate.
We think you need these skills to ace Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the lift or engineering industry. Focus on your technical analysis skills, training program delivery, and any specific achievements that demonstrate your ability to improve first-time fix rates.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Stannah and explain how your background aligns with their needs. Mention your willingness to travel and your commitment to enhancing customer experience through operational excellence.
Highlight Relevant Qualifications: Clearly state your professional or technical qualifications, such as NVQ 4 in Lift Engineering. This will show that you meet the job requirements and are equipped to handle the responsibilities of the Technical Lift Technician role.
Showcase Team Leadership Skills: Emphasise your experience in coaching and motivating teams. Provide examples of how you've led technical improvement initiatives and contributed to high-quality service delivery in previous roles.
How to prepare for a job interview at Stannah Group
✨Show Your Technical Expertise
Make sure to highlight your experience in the lift industry and any relevant technical qualifications you possess. Be prepared to discuss specific projects or challenges you've faced and how you overcame them.
✨Demonstrate Problem-Solving Skills
Since the role involves improving first-time fix rates, be ready to share examples of how you've identified issues and implemented effective solutions in previous positions. This will showcase your analytical skills and ability to drive operational excellence.
✨Emphasise Team Collaboration
The job requires working closely with various teams, so it's important to convey your ability to collaborate effectively. Share experiences where you've successfully worked with others to achieve common goals, especially in a technical training context.
✨Prepare Questions About Company Culture
Stannah values a diverse and inclusive workplace, so come prepared with questions that show your interest in their company culture. Ask about their approach to employee development and how they support team members in achieving their goals.
